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cip
09-23-2004, 04:03 PM
Hi folks-

I'm trying to update my Meridian Snap Server 2000 with the stuff available from the SnapAppliance support site and I can't figure out how to get it into Software Update Mode. Running UpdateBios says that it use the web browser to place the server in update mode and then continue.

:shrug:

Model - 2000 series
Software - 3.4.803 (US)
Hardware - 1.1.0
Serial # - XXXXX
Bios - 1.2.180


I would like to update to the latest and greatest stuff but, first things first, then I'll start looking for v4

Any help would be appreciated.

re3dyb0y
09-24-2004, 07:47 AM
Use the assist tool or the browser config page.

cip
09-25-2004, 01:01 PM
Use the assist tool or the browser config page.

That works for the software but what about the BIOS update? I only have the bios update utility and not the .sup itself...

cip
09-25-2004, 03:36 PM
That works for the software but what about the BIOS update? I only have the bios update utility and not the .sup itself...


I got it...

http://yoursnap/config/update

To place it into software update mode...

I missed it the last few times but it was in the main hack-a-snap thread. :)

OzDave
10-08-2004, 04:34 PM
I got it...

http://yoursnap/config/update

To place it into software update mode...

I missed it the last few times but it was in the main hack-a-snap thread. :)

Can I ask what version of the BIOS you are updating to? I have an old Meridian too, and I would like it to support 48Bit LBA.

KAbney
10-21-2004, 10:41 AM
Had the same problem.

You can put the device in update mode using the instructions from the Knowledge Base FAQ #8 (http://snap.broaddaylight.com/snap/TFAQ8.shtm) which uses the reset button above the network connector.

Once the UpdateBios.exe runs, you have to power-off and power back on in update mode and run UpdateSnap.exe.

However, once that finishes, you're supposed to power-off and power back on in update mode and run UpdateHelp.exe which doesn't exist.

I contacted TechSupport. Since the s/w update to v.3.4.803 will fix our problem, they recommended not updating the bios to 2.0.279 unless there was a need.

BTW - s/w v.4.0 will cost you $189 bucks.

OzDave
10-22-2004, 07:30 AM
I have a copy of UpdateBios and UpdateSnap, I ran them and mine only updated BIOS to 1.2.180. I must have an older version of these files. I downloaded these files a long time ago from the snap web site. I ran them again recently, and they also reverted snap server back to OSv2.x
In Windows, the version information for both files (file-properties-version) are:
File version: 2.0.279

(Which, if I remember right, is the SnapOS version that the snap server was reverted to)
Would you be able to do the same test with your Update files?
Thanks.