I had a case that I bought from newegg arrive with a big dent in the top. They had me a replacement within 3 days that also arrived with a dent. We decided over the phone it was a fundamental problem with Enermax's packaging for this particular case, and I talked them into taking the top panel off a case at the warehouse, bubblewrapping and packing it up well, and overnighting it to me at no charge. GREAT service when things go wrong as far as I am concerned

I've also had no problems with Newegg. I haven't yet had to RMA anything, and I found their shipping to be the best by far of any online retailer.

Newegg is great, cheap, and better than eBay in most cases. zipzoomfly is good too.

what about Monarch??
 

I know this thread was started as a question about New Egg, but i see people mentioning zzf too... but no one is talking about monarchcomputer.com. these guys are are absolutly worth mentioning... I have been buying from them for 7 years while these other guys were not even around then... they have real people to talk to and great prices.. as an example check these out:

1gig $95.00 free shipping


512mb $49.75 free shipping

Newegg is always my first choice. I browse their webpage everyday to check the current deals.
RMA's are great and if they don't have the exact make and model they offer a choice of refund or a similar model ...I take the refund usually if it's a dated product and buy the similar model (usually cheaper) and automatically get a brand new warranty.
Their budget shipping is still only 3 days fedex ...

Newegg is hands down the best online store of its kind for comptuer gear. I have had well over $5000 in parts come from them with no issues, no damged parts, and shipping is always a day ahead of schedule.

Unfortunatly I have suffered some operator error using thier site, ordered the wrong parts a couple times:cry:

Absolutely love newegg. the prices are excelent, the shipping is great. Like stated the rma process is OUTRAGEOUSLY fast compared to others. I got a board in from the mlast year, retail, was dropping in the hsf the screwdriver slipped and took something off the board. They rmaed it no questions asked and sent me a brand new one. As far as i'm concerned their second to none. My only complaint is their reviews. All of them positive, few people i know left bad reviews on their site (product wise not company wise) and they got filtered out. Other then that, A+++