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jrandrew 04-02-2007 12:47 AM

Slow Snap Server 4200
I have a client who is running a Snap Server 4200 with 1 TB of disk space. He has 30 or 40 users accessing it and many users are reporting slow access. It could be a network issue, but I've already checked out a couple of other things and I think that it's the Snap Server.

I'm having trouble getting in and troubleshooting it -- I can log into the admin console, but it's difficult to tell how heavy disk access is. Does anybody have any suggestions?



blue68f100 04-02-2007 06:33 AM

Re: Slow Snap Server 4200
You may have lost a drive and runing in degeraded mode. First, once you connect to the admin, bring up the log. Logs are located under the monitor section. I assume that the front panel is not showing a failed drive. Under the storage section you can check on drive status, usage.

jrandrew 04-02-2007 10:23 AM

Re: Slow Snap Server 4200
I've already looked through the log files - no significant error messages. I'm pretty sure that it's not a degraded drive in the RAID disk set.

What I would really like to do is get some disk statistics to determine how heavily the drives are being used. Perhaps some of the file-sharing burden needs to be moved to another system, but first I need to determine if over-utilization is the problem.

Also, I've noticed that some swap space is being used on the system (I am monitoring via SNMP). The client has 1 GB of RAM on the system -- can more be added and would there be a benefit in doing so?



blue68f100 04-02-2007 11:04 AM

Re: Slow Snap Server 4200
You can add some ram to the 4200. I bumped my 4500 up to 1 gig. What I noticed is that it buffers then data more during writes.

Mine I this installed and just matched it so their would be no conflict.
512 Infineon DDR 266 PC2100 CL2 ECC REG

Is most of the access read or writes (slower)?

jrandrew 04-02-2007 11:37 AM

Re: Slow Snap Server 4200
I'm not sure how to tell if most of the data is reads or writes. Any suggestions?

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