I've placed about a dozen orders from newegg, did one RMA. They handled the RMA well, and they always ship extremely quickly. I have bought refurb'd gear from them that has worked perfectly. Their prices are always excellent.
As per their reviews, it's a nice feature, but if I were them, I wouldn't want people to slam my products with my own webspace either. You should never buy a computer product just based on what's on the vendors website anyway. I have seen a few negative reviews, however, they were usually well-structured and rational. I would guess many of the reviews that are filtered are from the Johnny-wannabe-overclockers who don't have the sense to install products correctly, nor the spelling and grammar to articulate themselves online.
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