I had a case that I bought from newegg arrive with a big dent in the top. They had me a replacement within 3 days that also arrived with a dent. We decided over the phone it was a fundamental problem with Enermax's packaging for this particular case, and I talked them into taking the top panel off a case at the warehouse, bubblewrapping and packing it up well, and overnighting it to me at no charge. GREAT service when things go wrong as far as I am concerned
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