Hello, I'm new on this forum
This is my little encoutered problem with dave @t c-systems.ca
I have contacted c-systems about the sending of my 2 units
I think it can be better to send them to c-systems to control them before use them again in my new wc mod.
They never give me a clearly response and i decided to send them already.
I don't want an upgrade but just a control for inspect if it is possible tu use it without troubles again in my new config
(i have burned a same pump before) mechanical problem (overheated) and at this time c-systems accepts to return me a turbine who i change properly.
For instance my problem is that they could send me back the pump but i don't know why.
I've aqqcuiered the two pumps for about 85€ both with the fix and the noisekilling system for sending the pumps to CANADA i've payed 16€ more.
And C-Systems just respond to me with saying the pumps do not need upgrade and work has well. (it look like they are not dangerous to use)
but they not assume they have sell beta products with not complete test and many users has encountered problems in classic use with.
C-systems ask me to pay 40dollars per pump for upgrading them this is not normal its a comercial mistake to starting sell first product with a lot of problems and to ask money to customers after they be conscious of the problem
I refuse to pay anything more and i just want to see my pumps again on my desktop.
Never i have encountered a similar problem but im shocked to see they can refuse to send me them back
I have only wasting money and time to have good pumps but now i'm without pumps for my second watercooled config.
If C-systems can assume they mistake it will be good but it will be better to give me back my pumps i've payed for them and for me it's simply a crime to steel customers products like that
I can scan bill from openjl and receipt from (LA POSTE) the mail service in FR.
And it will be great to respond to my mail with their opinion about that
because for the moment they just ignore me.
This is a copy of the mail who i send them
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We have received your pumps and they both appear in perfect working order.
The letter you sent suggests you wish an upgrade, but we can find no indication you purchased the new MAG models from our site.
If you have in fact made an upgrade purchase, please provide the email address used, and fill in the following form.
http://www.c-systems.ca/upgrade.html
http://www.c-systems.ca/CSP750%20REFUND.doc
Dave
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From: LOINTIER Florian [mailto:lointierjc@hotmail.com]
Sent: Saturday, June 25, 2005 8:36 AM
To:
SUPPORT@C-SYSTEMS.CA
Subject: Recepting of my 2 defecting units
Hello,
Ive recently send you my two csp 750 mark pumps for remplacing themselves
I have no idea about were they are and if you have receipt themselves. I dont have infos or some response
Ive payed 16€ for the shipping cost
and about 85€ for the two pumps + mounting kit
My postmail from FRANCE has been send on the 06/06/2005 to C-Systems LTD 1856 Main West North Bay, ON P1B 8G5 CANADA
Salutations
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from:
M. LOINTIER Florian
8 rue Pierre Chausson
75010 PARIS
FRANCE
email:
lointierjc@hotmail.com
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THANKS FOR ACCORDING TO THIS POST
ps: sorry for my english (i'm french...)
I've already manifest my disapointement at:
http://www.nokytech.net/forum
it's like (forums.procooling.com) but in french
I will esper a better comprehension with this edit of my post the first one was so confused :shrug: