I seem to be having the same problems, no Email replies.
I don't feel like paying before i get some shipping questions answered.
I live ouside of the US and when filling out the order form, the only option available is UPS Worldwide Express - which is too expensive.
While under the Policies information it clearly states that "Unless otherwise noted all international shipments will be made via FedEx International Priority or Economy. " - both of which are cheaper.
Has anybody outside of the US managed to order from them using one of thier shipping options listed in their policies?
---Update---
Shipping options have been rectified on the site....- but still no reply to emails.
I went a head and ordered....then got an "automatic Email response" from them...
I hope this order becomes successful...Despite the silence.
--Update---
Well i got an answer from sales...at this point i have to say their customer service is superb....two thumbs up.
Still i had a hell of a time trying to put my order in.
--Update--- 17/02/2005
My package was sent via U.S.P.S. Global Airmail Parcel Post, Registered and insured - this was on the 26/01/2005.
It Finally arrived! (over 20 days - guess USPS - isn't a great option).
Again must say the customer service is superb. - will buy from them again.
Nim
