[buckdakat]

Here is the reset procedure from the Snap Server 12000 Administrator's Guide:

How do I reset the Snap Server settings if I cannot connect to it?

Resetting the Snap Server to its factory default settings does not change the existing disk configuration or erase any data stored on your disks. However, clearing all of the system settings will remove the File/Folder Security and Quotas.

To reset the server settings:
1. Turn the Snap Server off (as described on page 7) and wait for all of the lights to turn off.

2. Press and hold down the center button below the LCD display. While you are still pressing the button, turn the Snap Server back on; continue to hold the button until the LCD indicates it is ready to select a maintenance mode.

3. Release the center button. To select the settings you want to clear and reset, briefly press the Reset button:

Once to clear the server's IP address.
Twice to clear the Administrator password.
Three times to clear the server's network settings.
Four times to clear all system settings.

4. Watch the LCD display to verify that the desired diagnostic mode is shown.

5. When the correct mode is displayed, use the center button below the LCD display to select that mode. The server then restarts and resets the settings you cleared to the factory defaults.

I hope this helps. If you need a copy of the document please private message me with your email address and I'll send you the pdf. BDK