It is hard to understand dealing with a huge volume of e-mail until you have to do it. I know from running a website that sometimes e-mails get filed in the "I'll handle this later" if they are important but not urgent and then sometimes that folder of "to do" gets quite large. I suspect that this happens with most places like DD and Dtek. I haven't had any problems with getting my products from either place (both are quite fast on shipping in my experience) so I don't worry too much about it.
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