swiftech ordering issue

opus13 · 05-28-2004, 01:31 PM

i just had a not too favorable experience with ordering directly from swiftech's online store, and i was wondering if this is an anomaly or a common trend with them.

on wednesday i ordered 2 waterblocks. i understand that they allow up to 2 weeks to ship, and i dont have a problem with that. what i do have a problem with is that they immediately charged my card, and when i called and asked for a tracking number, they responded by saying that they might ship the order late next week!

to me that is absolute crap. i used to work for a .com and did a pretty good business. part if our ethics policy was that if we do have it shipping out the same day, we dont charge the customer.

i just cancelled my order, and i will just have to see how long it takes them to do that. i guess they might refund me late next week.

TheXtremeDude · 05-29-2004, 07:42 AM

I have done a lot of business with Swiftech and have never had a problem like this. It's not like them at all. Maybe you got a new person who screwed up? If so, they probably are no longer employed there. They are a class act imo.

05-28-2004, 01:31 PM	#1
opus13 Cooling Neophyte Join Date: Apr 2004 Location: colorado Posts: 9	swiftech ordering issue i just had a not too favorable experience with ordering directly from swiftech's online store, and i was wondering if this is an anomaly or a common trend with them. on wednesday i ordered 2 waterblocks. i understand that they allow up to 2 weeks to ship, and i dont have a problem with that. what i do have a problem with is that they immediately charged my card, and when i called and asked for a tracking number, they responded by saying that they might ship the order late next week! to me that is absolute crap. i used to work for a .com and did a pretty good business. part if our ethics policy was that if we do have it shipping out the same day, we dont charge the customer. i just cancelled my order, and i will just have to see how long it takes them to do that. i guess they might refund me late next week.

05-29-2004, 07:42 AM	#2
TheXtremeDude Cooling Neophyte Join Date: May 2004 Location: USA Posts: 13	I have done a lot of business with Swiftech and have never had a problem like this. It's not like them at all. Maybe you got a new person who screwed up? If so, they probably are no longer employed there. They are a class act imo.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)