Software upgrade problem

jgoodman01 · 04-18-2003, 10:01 PM

I have a drawing program that recently offered a website upgrade. The original program had loaded up just fine and has ran for ome time with no problems

When I loaded the update, the program crashed. It gave some wierd error messages. I uninstalled the software as entirely as possible. I then tried to reload the base software install.

It will reinstall, but will only start to load, then shuts down.

I have cleared the registry, ran smart uninstallers, and am at my wits end.

The program is not that expensive, but is useful in my work. As a self employed person, I cannot just go out and buy program again when a program crashes like this.

The software mfg is lukewarm to cold about a fix for the bug.

Anyone have a hint how to clear the registry or whatever to fix the original install short of reloading windows? I have tried a restore point. That does not work either.

All help appreciated!

John Goodman

airspirit · 04-19-2003, 07:07 PM

Download system mechanic. If that doesn't clean out your registry well enough then RTFM and see if you're screwing something up. If you still have no ideas, then reformat and install windows again. Repurchasing the software WILL NOT help you with this problem.

jtroutma · 04-20-2003, 01:26 PM

One other thing you can try is to manually edit the registry yourself and delete any key that is in reference to that program OR the manufacturer.

BUT, for gods sake, DONT do that unless 1) you have made a backup of your registry! 2) you have a good idea of what you are doing in there

If you meet the requirements listed above......
I have successfully corrected several problems with bad registry settings before by doing a search for the following; manufacturer name (ex. symantec for nortonAV), then doing another scan using the products name (ex. word for MS word), and then searching for the location where the program was installed (ex. c:\program files\norton for NortonAV).

With your backup in hand, delete the keys that closely match the program that you are trying to clear out. Once you are done, restart the computer and reinstall the program and see if it worked.

BTW it is a great idea to uninstall the program before you try this step

04-18-2003, 10:01 PM	#1
jgoodman01 Cooling Neophyte Join Date: Mar 2003 Location: Wilmer, Alabama Posts: 2	Software upgrade problem I have a drawing program that recently offered a website upgrade. The original program had loaded up just fine and has ran for ome time with no problems When I loaded the update, the program crashed. It gave some wierd error messages. I uninstalled the software as entirely as possible. I then tried to reload the base software install. It will reinstall, but will only start to load, then shuts down. I have cleared the registry, ran smart uninstallers, and am at my wits end. The program is not that expensive, but is useful in my work. As a self employed person, I cannot just go out and buy program again when a program crashes like this. The software mfg is lukewarm to cold about a fix for the bug. Anyone have a hint how to clear the registry or whatever to fix the original install short of reloading windows? I have tried a restore point. That does not work either. All help appreciated! John Goodman

04-19-2003, 07:07 PM	#2
airspirit Been /.'d... have you? Join Date: Jul 2002 Location: Moscow, ID Posts: 1,986	Download system mechanic. If that doesn't clean out your registry well enough then RTFM and see if you're screwing something up. If you still have no ideas, then reformat and install windows again. Repurchasing the software WILL NOT help you with this problem. __________________ #!/bin/sh {who;} {last;} {pause;} {grep;} {touch;} {unzip;} mount /dev/girl -t {wet;} {fsck;} {fsck;} {fsck;} {fsck;} echo yes yes yes {yes;} umount {/dev/girl;zip;} rm -rf {wet.spot;} {sleep;} finger: permission denied

04-20-2003, 01:26 PM	#3
jtroutma Cooling Savant Join Date: Aug 2001 Location: SLO, CA Posts: 837	One other thing you can try is to manually edit the registry yourself and delete any key that is in reference to that program OR the manufacturer. BUT, for gods sake, DONT do that unless 1) you have made a backup of your registry! 2) you have a good idea of what you are doing in there If you meet the requirements listed above...... I have successfully corrected several problems with bad registry settings before by doing a search for the following; manufacturer name (ex. symantec for nortonAV), then doing another scan using the products name (ex. word for MS word), and then searching for the location where the program was installed (ex. c:\program files\norton for NortonAV). With your backup in hand, delete the keys that closely match the program that you are trying to clear out. Once you are done, restart the computer and reinstall the program and see if it worked. BTW it is a great idea to uninstall the program before you try this step __________________ Athlon64 X2 4200+ @ 2.5Ghz (250FSB x 10) OCZ VX 1GB 4000 @ 250FSB (6-2-2-2 timmings) DFI LANParty nForce4 Ultra-D SCSI Raid 5 x (3) Cheetah 15K HDDs LSI Express 500 (128MB cache) OCZ PowerStream 520W PSU ATI X850XT PE (Stock) DTEK WhiteWater + DTEK Custom Radiator Eheim 1250

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