Snap Server 2200 connectivity issues?

[Koenig]

ok so, I'm currently on a laptop now, running the Maxtor harddisk utility....

the first harddrive from SNAP1 passed with flying colors......


now I'm running the test on SNAP2 the harddrive they said they lost a long time ago before I even started working here. What's silly is that the office doesn't have the disk that came with SNAP1, well it's not that they don't have it, they just have no clue as to where the disc is....

I suppose you can say they don't have it.

So I did the harddicks utility, Full Scan... waited 10 minutes for that damn thing to scan an 80 GB harddrive. No errors found.... so I'm throwing in the second harddrive that never worked before I even started working here.....

The 2nd harddrive just tested, but it says it failed and gave me a diagnostic code 65686b72

whatever that means.... I'm gonna try to check the Maxtor website for any answers....

ok so now the 2nd drive is dead, gone and can't be recovered.... I probably couldn't even use it to format and run a Windows or Linux installation on it, so the data is lost.

but the first harddrive tested and passed with no errors.

What else can I do to troubleshoot this?

I would like the Assist program and see if that works, but how do I work it if I can't connect to SNAP1 in the first place? I wanna see if the snap has it's ip reset, but if that's true

would it still detect and show network connection/activity? if the IP was defaulted to 0.0.0.0 ??

I would think that it wouldn't, same if your PC screws up and you check the IP porperties of your wireless or lan connection under STATUS and it shows the IP of 0.0.0.0 and you have no connection to the net.

So it's possible the IDE failed? even though the light shows the harddisk working?

So yeah I need help, I wish I had a second Snap 2200 to test, then I'd know for sure if the drive is good or was defaulted and needs reloading, or if SNAP1 itself is bad and needs to be replaced.

and I'm REALLY stuck on the IP thing, what if SNAP1 errored when they were doing the shutdown and such and assigned itself a dynamic IP? Since neither of these damn routers seem to log the IP or even the MAC address for any device connected to the network, what else can I use?

Is there a 3rd party software that I can use? Kind of like how people use Net Stumbler to check their wireless signal strength and connection? is there some type of 3rd party IP mapping software I can use to check my network? I honestly haven't seen anything like that, because I'm sure in the wrong hands people would just end up trying to play hacker boy with it on other people's networks.... security reasons.....

[blue68f100]

HD activity during boot proably means the drive is good. Takes about 1-2 min to boot. Are you sure you have a good cable and port?

Without a Valid IP it will not showup. That was the sole purpose of Assist. Some routers only show the DHCP log, no static. Try http://SNAP(serialno) see if it works.

Here is alink for PortScanner4.0 it has the capability to scan subnets.... Do not know if it will detect 0.0.0.0

Even if it did it want do you any good. You will still need assist to do the initial setup.

I've made the offer once, but if you don't need it, fine. He finally came to his sences.

[Phoenix32]

There are packet sniffer programs (which I what I have), but are way more complex than just what you need. As for the MAc and IP, my Router shows me all that stuff, so.....???

I think the assist program (I have never used it, never had to) is supposed to help with this. Let Blue68f100 help you through this and you will get there. Patience is a virtue...

[Koenig]

Originally Posted by Phoenix32

There are packet sniffer programs (which I what I have), but are way more complex than just what you need. As for the MAc and IP, my Router shows me all that stuff, so.....???

I think the assist program (I have never used it, never had to) is supposed to help with this. Let Blue68f100 help you through this and you will get there. Patience is a virtue...

Yeah I have a Belkin Pre-N and it shows it too, here they have a Netopia and a Kentrox router, the Netopia is basically for the dsl/wireless set ups and the Kentrox is the main router, which the Netopia is plugged into, I know about packet sniffers, I'm familiar with them when checking my home wireless, but that would take me too long and I just need to get this done and move on. It's driving me crazy, it's been almost 2 weeks now....

Blue as for the port and cable, YES... I've tried different cables (cat5 cat53 and cat6) as well as different ports on the switch, since I can assume that the Network connectivity leds wouldn't flash if the IP was reset to 0.0.0.0 I think I can say that it's detecting the network..... IDE is bad maybe? I'll bet my ass it's that freaking MoBo on the SNAP1

[Koenig]

The Kentrox is basically what you would use to set up an ACL, or a DMZ etc. The netopia is just what allows the wireless notebooks and what not to connect to it.

[Koenig]

Hey I just thought of something, the MoBo has a CMOS battery, if I were to take that out to reset the CMOS and then pop it back in, hoping for a reset? What are you speculations as to what would happen??

[blue68f100]

A word of note:

I do not know if the 2200 will boot from either drive if not in RAID1. So if it is not the main drive (TOP). Data is still safe. Will walk you through the recovery process if you have a spare drive. Will need to know the capacity of the current drives if it comes to that.

The 2200 very seldom have a hardware (MB) failure. And most failures are due to overheating, FAN Failure.

[blue68f100]

Originally Posted by Koenig

Hey I just thought of something, the MoBo has a CMOS battery, if I were to take that out to reset the CMOS and then pop it back in, hoping for a reset? What are you speculations as to what would happen??

Want help you in your case. Will not start without it. Need to use assist to see if it's hiding. If you pull the battery will need to use Assist. May need to setup a new HD with the OS. I don't think the 2200 will boot from either drive in not in RAID 1.

[Koenig]

Well it was working before, they lost the 2nd harddrive um.... like back in January or before January....

and they've been using the 1st harddrive ever since, they said the 1st one crashed back in March and they used the disc to recover it, or whatever, I'm assuming the Assist program, but now they don't know where the disk is so I can't really use it, you know?

I'm thinking it's a network connection problem too, like Phoenix said.... I think somehow it was assigned a dynamic IP from the DHCP, the only problem is I can't find a way to detect IP or MAC address devices connected to our network....

if i could just do that then I could see if I can find.... I think i'm desperate enough to actually try typing every IP from 192.168.0.2 --- 192.168.0.253!

I think the 2nd HD probably had a fan failure and fried.... I don't remember feeling the harddrive spinning when I plugged it in and booted up to the CD to run the diag.

[Koenig]

Originally Posted by blue68f100

Want help you in your case. Will not start without it. Need to use assist to see if it's hiding. If you pull the battery will need to use Assist. May need to setup a new HD with the OS. I don't think the 2200 will boot from either drive in not in RAID 1.

So removing the CMOS and replacing it won't do anything, eh?

Blah.... I think I too need assist to see if I need to restore the HD again.....

They said they already did it once back in march of this year....

Wouldn't surprise me if it messed up again, even the network printers are in a "weird" configuration....

[Koenig]

Website says configurable for RAID 0, RAID 1, and JBOD.......

[blue68f100]

Are they running any UPS equipment on their network hardware?

I've seen what surges and dips can do to equipment.

May be time it invest in some.

[blue68f100]

Originally Posted by Koenig

Website says configurable for RAID 0, RAID 1, and JBOD.......

Thats what they will do.

Default is JBOD

[Phoenix32]

GET THE ASSIST PROGRAM! USE IT!

-or-

Take it home and hook it to your router where you can see the IP being used.

[re3dyb0y]

Originally Posted by blue68f100

The 2200 very seldom have a hardware (MB) failure. And most failures are due to overheating, FAN Failure.

There were a batch or 2 of 2200 motherboards that were recalled by Quantum...

Hence me having 3 at one point

[blue68f100]

I think the drive with the OS failed, not being in RAID 1.

Will need to reload 1 drive with the OS to boot then access the other drive.

[Koenig]

Originally Posted by Phoenix32

GET THE ASSIST PROGRAM! USE IT!

-or-

Take it home and hook it to your router where you can see the IP being used.

Well, I thought about that, but then I thought, if it's already being dynamically assigned through DHCP, won't it be assigned a different IP Address while on MY network, than what it would be assigned at my job's network?

I have the assist program now, thanks, and I'm going to attempt to use it

[blue68f100]

If you have it set for DHCP it will not be needed. BUT most assign a static IP since it a server. No need to go hunting for it every time.

[Koenig]

Originally Posted by blue68f100

If you have it set for DHCP it will not be needed. BUT most assign a static IP since it a server. No need to go hunting for it every time.

Yeah, I was just thinking...... since it's supposed to be 192.168.0.30 statically assigned, but if it messed up and became dynamically assigned, chances are my network will assign it a different IP (dynamically) than would be at my job's network, right?

I tried running the Assist software and I don't know, it didn't detect either my 2200 or my 2000, and the 2000 is on the network and works perfectly fine.....

When searching for the server I type in the SNAP<serial#> but it still finds nothing, how does the Assist work? Can I use IP addressing in place of the server name?

[Koenig]

Do I need to be connected to the snap server directly to the PC I'm using? (in this case my laptop) I can connect them both using an ethernet cable.

[blue68f100]

When searching for the server I type in the SNAP<serial#> but it still finds nothing, how does the Assist work? Can I use IP addressing in place of the server name?

Yes you can.

Assist polls the subnet for a built in signature. Sometimes it takes 5 -10 minutes depending on server. Be patient, I know it's hard, but it does work if the lan port is working, and the OS activated the net drivers.

[Koenig]

Originally Posted by blue68f100

Yes you can.

Assist polls the subnet for a built in signature. Sometimes it takes 5 -10 minutes depending on server. Be patient, I know it's hard, but it does work if the lan port is working, and the OS activated the net drivers.

Nah it just kept telling me that it couldn't find any server, regardless of using the IP or not.... finally i pinged it from the laptop again and it didn't respond so i'm going to do it from a lan computer....

[Koenig]

Blue I wanna thank you a lot......

Pheonix I bow before you..... it actually was a dynamically assigned IP address..... it changed from being .30 to being .118

so I changed it to being .30 again.... that's odd, I don't know But I think someone was messing with it before they shut it down for the hurricane.

The assist worked great and It found the snap server to which I clicked on the web browser info and found it was on a completely different IP address....

now I just have to check and make sure I can access the info, the server responds when pinged and tracert'd so I want to make sure I can still read the data on the disk.

[Phoenix32]

Originally Posted by Koenig

Blue I wanna thank you a lot......

Pheonix I bow before you..... it actually was a dynamically assigned IP address..... it changed from being .30 to being .118

so I changed it to being .30 again.... that's odd, I don't know But I think someone was messing with it before they shut it down for the hurricane.

The assist worked great and It found the snap server to which I clicked on the web browser info and found it was on a completely different IP address....

now I just have to check and make sure I can access the info, the server responds when pinged and tracert'd so I want to make sure I can still read the data on the disk.

No need to bow to me, it was just a hunch (I'm real good at that for some reason), but it was blue68f100 who deserves all the praise.

Now that you can connect to it, time to dig in there, recover what data you can, and get to work on the rest of the issues, like the dead drive etc... Good luck, and I hope we can help.

[re3dyb0y]

Originally Posted by Koenig

so I changed it to being .30 again.... that's odd, I don't know But I think someone was messing with it before they shut it down for the hurricane.

It is either that, or for some reason, the config files corrupted meaning it had forgotten its IP, and just when into dynamic mode!