Pro/Forums - Crash!!!!

Pro/Forums (http://forums.procooling.com/vbb/index.php)

- Snap Server / NAS / Storage Technical Goodies (http://forums.procooling.com/vbb/forumdisplay.php?f=82)

- - Crash!!!! (http://forums.procooling.com/vbb/showthread.php?t=15911)

Now back to the problem;

I stay clear of the Snap OS unit conversations for the most part. I have done a lot of work on the 1000, 4100, and 4000, but as David pointed out, I have never had any of the 2000, 2200, or 12000. And, this was all quite a while back. I have forgotten most of the little idiosyncrasies of these units to be honest.

Now, with that said;

As I said before, most, 98%, of all intermittent problems in electronic devices comes down to power, heat, and timing issues. This only goes to show further as you notice most people in this message thread, including myself, are circling around those exact type problems here. BUT! Keep in mind though, there is another 2% out there.

One of the multitude of reasons I switched away from the SnapOS units to the GOS units was because of the way they handle the drives. Meaning, timing issues, errors, the RAID arrays, recovery, etc etc etc...

Now why did I bring this up? Well, I got to thinking, there is a drive recovery going on here, right? What if?

What if one of the drives is having a timing issue, or an error, or...? Again, the old SnapOS is not real great at handling these type things. It might just cause/force it to go back and do some type of recovery over and over. This could lead to what you are seeing. This also can lead to either or both of overheating and/or power issues since the recovery causes higher use of power and more heat.

Just a thought. That, and since Douglas (snap-tech) does recovery service, makes me think he knows some little idiosyncrasy in this unit that causes this type thng.

Now with that said;

Capacitors and other components do age, and through leakage and other things, start using more power over time. That and the power supplies themselves age. Thus the power suggestions put forth here are still valid.

Lastly, let me put forth one more solution that I am sure is going to go over like a lead balloon.

If you watch on eBay, you can get a GOS Snap unit for pretty cheap these days. Considering the superiority of these units over the SnapOS units, and the cost it may invlove fixing this unit. Maybe consider replacing the unit with a GOS Snap Unit from eBay?

Been out of town for a week and more activity than in the last 2-3 months.

With the 2 x 500gig HD's I would pretty much bet on the PS. Writing takes more energy than reads. And I'm pretty sure the largest HD's that ever came factory were 2 x 250gigs. I didn't see where he said how mfg the drives.

With the 2200 it only takes one HD to act up knock it out. But it normally logs the problem drive.

UPS units can do strange things when batteries go bad. They may give you a warning or not. The reason I have opted for the higher end units. At least they do load test on a routine basis and report if there is a problem.

Quote:

Originally Posted by Phoenix32 (Post 174033)

So which is it?

You don't have time to explain

-OR-

You are available anytime?

hahahahaha

Quote:

Originally Posted by snap-tech (Post 174032)

Do you have any disk utils like spinrite? Or winhex?

This is not an heating issue. We can fix this but will be much easier to explain by phone. 425-244-0302.

Snap-tech

Douglas

No I don't have any of those but I will give them a try. If I get a chance I will give you guys a call. Sounds like you are a repair shop? Can you give me a ball park price to fix it? I only ask because if its going to cost me a couple hundred to fix the problem then I will just dump the unit and get another one.

Call. Me anytime, no money needed
U

Quote:

Originally Posted by Phoenix32 (Post 174037)

Thanks for the info Pheonix! Yeah I am wondering if it is a power issue. It only started doing this a few months ago and never did it before? Which is why I was wondering if it was a power issue or maybe not getting enough power to it? I had it plugged in to a my UPS but with 2 other computers. So I went out and bought another UPS to see if maybe that was the issue but I have no way of testing it. Of course I would like to fix it but not if its going to cost me a fortune!! I will also check ebay.... that were I got this one :)

I reformatted the drives yesterday and when I get in later today I will post the log report that I have after I checked it for errors. I received a lot of System yellow flags!!

Thanks everyone for helping fix my issue!!

Quote:

Originally Posted by blue68f100 (Post 174038)

Hi Blue, thanks for the info!! Unfortunately I don't know the mfg names of the hard drives.

I am going to post the logs very soon so that everyone can see what I have after I formatted the drive and checked it for errors.

Quote:

Originally Posted by snap-tech (Post 174046)

Call. Me anytime, no money needed
U

Thanks!!! I am at my day job right now but once I get in I will give you a ring so that I am in front of the machine.

Ok I am attaching a PDF of the server log. This was made after I formatted the drives and then did a repair on the drive (not sure if it did both).

You will see that on page 5 it has some warning errors but I can't tell if they have been fixed or not.

I guess by this I am on OS Server v4.0.860

Can u do the following command at the debug page on snap.

De info -i -l -p

Save as html and post it.

Snap-tech

Sorry I don't know how I would do that. Your dealing with a designer with a little bit of tech knowledge. I don't even know where the "debug page" is at :(

To access the control panel I have to do it via a web browser.

Can I do it there?

FYI - I formated the drive the other night and then restored the factory settings and reconfigured it for a mirrored drive. Now I am putting all of my files back on the snap and haven't heard it crash....... YET!

Yes web browser,

Http://ip/config/debug

Then type de in -i -l -p

Save as html

I will try that as soon as I get in. Sorry for not calling..... been busy trying to fix this while working!

You are more than welcome to call me tonight.

It will be easier to explain by phone.

After done and fixed I will take my time and let you all here reading this
Post know what we did to fix. Its not a secret.

Snap-tech

Douglas

Quote:

Originally Posted by snap-tech (Post 174055)

Thanks for letting me know. I will try to give you a ring tonight. Sorry for the late reply but I was at a client's shop and we had 1 to many beers :) Now I am backed logged on my design work :(

Hey Snap-tech
I tried to post the HTMl file but no luck and because the server crashed I have to wait untill it finishes so that I can access to my web files. :(

Thanks
Rick

Did this ever get solved?