Someone was dumb enough to use a Ryton washer...
Weather dump is the right word... :shrug:
How many things have you purchased that you havn't check about on the net if they were good... rev1 had know problems to those that knew about it...
Some would think that if i were to buy something from swiftech you get quality...
People make mistakes... companies make mistakes...
When you make a mistake.. you own up to it and fix it...
swiftech should do the same... he bought a swiftech pump... not a piece of paper that sais reciept...

I would expect the pump manufacturer to be paying for the replacement part, not swiftech.

funny thing is, the pump is working fine he had some tubing problems if yall check the OC'ers thread

I tried to check it earlier.. but our internet is kinda flaky at work.. so I could view it...
seems like DJ_MIX did some editing of his post so i can't exacly tell what was originaly said

Comparing disk-brake failures to a computer water cooling pump failure seems alittle off. The majority of major recalls are serious safety issues. Bad safety belts, steering etc. If those fail someone dies.

MadHacker,
Yeah I see your point. Im a bad example though, I investigate almost everything I buy for a good period of time before I buy them. I did buy my mcp600 before the failures started to happen though.
But because its 3rd party, I agree with dima y, its up to swiftech if they feel like being warm and cuddly.

LOL at this whole thread. Yeah, buy a pump known to be bad, get it and it's bad, blame the company because you just wasted money on it and then get pissed when the company tells you to piss off because your not the original purchaser.

You people saying Swiftech should pony up for parts an this are ****ed up... I can't think of to many products that a company would except an RMA that was bought 3 party with no recipt and out of warranty that is a year old. The pump is bad, buy a new one. If you can't affort it then quit buying shit you can't afford to replace.

How stupid are you? Just because you're too retarded to stick up for your rights as a consumer, doesn't mean everyone else shouldn't

Any company that won't warranty a product just because the product was resold is a bullshit company. Anybody that supports bullshit companies (like you) is an idiot.

The pump has a two year warranty and swiftech started selling it less than two years ago, making it impossible for the warranty to have expired. Secondly, the earlier version of the pump had a known design flaw and should be replaced regardless of the warranty.

It's because of ****ed up people like you that companies are able to get away with the bullshit that they do.

can I get a foo over here please lol...how in the hell is he going to RMA a working pump lol

Pump does work for 60 mins then it stops...
I tried re-routing my tubing to be less restictive, thinking that was the problem..

It look like it help abit , but the problem came back...
I will post pics on the head tomorrow once I apart.

Bull shit. If you want the company to back your purchase from them then buy the product new from them. Don't buy a used part and expect the company to back you. You have zero rights as a consumer if you don't buy the product NEW.

So what companies do I support that are a bull shit company? Swiftech? LOL... Know who you are talking about before talking. You sir are the idiot here.

Sorry, I misunderstood, my bad

Also Mr. Know it all:

What part of that says 2 years?

http://www.swiftnets.com/Media/8-15-03-2.htm

" Maintenance free brushless motor, with 2 year warranty *"

That Part!

Abit also requires a reciept, else they charge. So does ATi. So does Samsung. All stores require receipts. I've only dealt with one company that didn't require one, ncix.com, and that's because they keep track of all their dealings electronically.

Like was said before, you have NO idea what the previous user did to it. Threatening to not buy from them doesn't seem like it'd matter - you didn't in the first place.

As long as swiftech won't stand behind their products instead of hiding behind their warranty policy, they're bullshit.

Ok, so every company in the world is bull shit. I got it.

Looks like it says the motor has a 2 year warranty? Says nothing about the rest of it...

FLB: keyword motor

edit: jd beat me to it

Most companies I have dealt with don't care where I have purchased it from... or when I purchased it... if a product like a Motherboard or Hardrive has only been manufactured in the last year or so and has a 3 year warranty… then what is the issue.. the product is under warranty…
In the past I was able to check via serial number on Western Digital’s website if a drive was still under warranty… when or by whom the drive was originally purchased was not an issue…
Only the fact that the drive or motherboard was under warranty…
I think Swiftech’s approach is a little bit extreme… there is no doubt by the age of the pump that the pump is still under its warranty period…
When I mentioned this to my wife… she laughed… Is the cost of the replacement part coming out of BillA’s own product... Why does he care so much and make such large waves over such a small, minor issue?

Of course it is. Do you think parts, shipping and employee's time are free for Swiftech?

that is the expense of running a business...
RMA is part of any repitable company's expenses and are factored in on the original cost of the part

And your point is? Any RMA is still taken from their overall profits.

lol had to laugh at that.


You guys dont forget, Swiftech doesnt even sell these any more. Bill only knows if they even have any of the "rev2" heads left laying around. If Swiftech was still selling these and advertising then I could see them just turning a blind eye on the 3rd party thing. But its an out of warranty discontinued product.

Now, I dont know much, and I don't have enough of a reputation here to throw around, but just some thoughts to add.

Our products are guaranteed for 12 months from the date of delivery to the final user against defects in materials or workmanship. During this period, they will be repaired or have parts replaced provided that: (I) the product is returned to the agent from which it was purchased; (II) the product has been purchased by the end user and not used for hire purposes; (III) the product has not been misused, handled carelessly, or other than in accordance with any instructions provided with respect to its use.

Now, isn't this guy the "final user" and shouldn't he just have to return it to the original store, and it certainly wasnt used for hire purposes.

No where in there does it say anything about "original purchaser" or "with proof of purchase"

As for companies that take things back without reciept, REI does...even with no record in the computers...but all you will get is instore credit.

Now, I would agree with those that say that a company shouldnt warranty parts bought 2nd hand, but this isnt about a part that was potentially damaged because of misuse. If it is indeed the faulty part design, it would be a faulty part no matter who owns it and thus is free of the problem of 2nd or 1st hand, no?

Didn't the original post say that the person just needed to talk to BillA about replacing a defective part...neither the post, nor warranty expressly states the need for a reciept, one would assume that if you have a broken part in your hand that someone bought a pump which had a faulty design, and thus is proof of purchase in some twisted manner :shrug:

Anyway, just some thoughts.

Hope that everyone calms down a bit, it's just a pump after all...and if the pump was bought 2nd hand, I would assume that the purchaser got a discount, so a $20 part just cuts into that discount a bit if that's the way he has to go.

have a good night folks

Twill

I have some dead power supplies, fans, etc if your interested in pursuing some more warranties with companies, Ill sell them to you rock bottom.

If you want a warranty for anything thats worth the paper its written on then buy it new from the manufacturer or a approved retailer. That goes for just about everything I can think of. As far as your Car analogy goes, that has to do with companies issuing recalls for saftey reasons, not so much for compliance as it is to limit liability, you dont see people with used cars getting free parts from the manufacturers to upgrade with.

Just accept it and think a little next time you go to make a purchase, time is money, for the time it took you to complain and condemn in here, you could have been working and already had the money for a new pump.

best buy is another retailer that accepts returns with no receipt
they also have a 30 day return policy but are very flexible about it

ciruit city however will only return with receipt and in 30 day period
i tried returning an item in original shrink wrap (not opened) about 33 days later and even the store manager said no way

well guess where i bought my new HDTV, DVD player, and VCR a month later?

happy customers pay big dividends in the end
i'm quite suprised by Billa's reaction - expected better
granted there could be other factors involved but a short explaination of those factors might make the customer feel better than sticking to the fine print

And they're all manufacturers. Swiftech are not the manufacturer of the MCP600. DJ_MIX should go straight to the manufacturer if he doesn't have a receipt.

Yes, by the company that MAKES that product, not by a company that resells a product. Speak to the manufacturer. And grow up whilst you're at it.

Eaxctly - on the MOTOR - not the whole pump. Swiftech don't make the motor, they don't make the pump. Speak to the company that MAKES the pump.

OK.... you go to a shop - Bob's PC Store - and buy a Western Digital Harddrive. It dies. You take it back to Fred's PC Store and say "this WD HardDrive is dead and has a 3 year warranty, I bought it last week. Replace it please". They'll tell you to f*** off. You didn't buy it from them. If you want that kind of service, take it to where you bought it along with your receipt, or contact WesternDigital directly.

The place you bought it from, or the manufacturer. Swiftech are neither in this case.

I think you'll find Bill isn't making the waves. Swiftech's company policy is the factor here. And that's the same as any other company's policy when it comes to reselling/OEM-ing a product. 12 month warranty on proof of purchase. After that, speak to the manufacture. It's the other dribbling ****wits in this thread who are making the waves due to their own misunderstanding and lack of willingness to understand that Swiftech didn't make that pump. They effectively purchased it, slapped a sticker on it, sold it. They didn't choose the parts within the pump. Their responsibility is to people who purchased it directly from them and that responsibility lasts 12 months. After warranty has expired you can use the "fit for purpose" argument... but only with THE MANUFACTURER.

Altho I have to admit, Swiftech are kinda lining themselves up for this at the moment as they don't appear to have any terms of sale on their website defining RMA policies and suchlike... ie: like THIS. Our customers have to tick 2 boxes on 2 separate pages in our check out to digital acknowledge that they have read, understand and accept those terms before finalising a purchase from ourselves. This gives us complete protection from fools like the above...

Note this section.... note "the seller" is predefined as Over-Clock UK Ltd earlier in the ToS...

LEt'S say the pump is returned to orignal owner , that has the receipt

would that in fact give the 1st owner warrenty rights ?
I may have to contact the orignal owner to resolve this silly issue, that in fact was caused by swiftech failure to be fair on a know defect head unit.

No, it was caused by the MANUFACTURER's component having a defect. Not Swiftech's. Yes, Swiftech's obligation is solely with the person that bought it off them in the first place, within 12 months of the purchase date, with proof of purchase. After 12 months, the person who originally purchased it would still have to go back to the MANUFACTURER to have problem solved under warranty without proof of purchase, or would have to pay for the replacement part if persuing thru swiftech (At Swiftech's RMA Management's discretion obviously).

However, don't go basing your decisions off MY terms of sale as they aren't Swiftech's terms of sale.