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The only times I've RMAed without receipt are with manufacturers - expecting a reseller to pick up the tab for a pump you might not even have bought off them is pretty weak you know.
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http://www.panworldamericas.com/id1.html although I'd aproach them with a tad more humility and dignity than you've displayed in this thread. Treat others as you expect to be treated. Unleash a load of abuse at them and you'll just get the same back again.
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what a load of nonsense
the pump has a 2 yr warranty, as noted -> to the purchaser (yes Marci, not well worded) we replace these all the time with no fuss (see post #17, continues today) - but dj started out by throwing rocks (about a 'known problem' ?), then by threatening (not to purchase, lol - AA), lying as to being the purchaser, etc. no favors here with that behavior pump heads cost $20, cheap lesson BTW, the PanWorld warranty is one year; so it is in any case 'out of warranty' wrt them |
I sold an XFX 6600GT card to a forum member a while back. It died, I refunded the money and am dealing with the RMA myself. Why does this become Swiftech's problem?
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When I first contacted you guys about the problem I was not rude, infact you customer service was good..
They told me the problem and said I need a new head and would send it out. Then I got a email form the rep once more requiring me to send you where I bought it. here's my emails. Hello Paul, Please don’t send back pump head. We need to have a copy of the receipt to know if you’re MCP600 pump is under warranty if not, we have the MCP600 pump head available for $20 plus shipping. Please advise. Regards, Michelle Swiftech Inc., 1703 E. 28th St., Signal Hill, CA 90755 T. (562) 595-8009 F. (562) 595-8769 www.swiftnets.com -----Original Message----- From: Paul Miranda [mailto:dj_mix@hotmail.com] Sent: Tuesday, April 26, 2005 4:54 PM To: Michelle Monasterio Subject: RE: MCP600 Water Pump Acting strange I bought this a while ago atleast 1 year agao.. I will have to look for my receipt.. I can mail you the pump head if you like.. I open it up and notice the washer (bearing has made a grove in the assembly). Can I send you pics of the pump with the serial # ? the pump head assembly ? >From: "Michelle Monasterio" <michelle@swiftnets.com> >To: "Paul Miranda" <dj_mix@hotmail.com> >Subject: RE: MCP600 Water Pump Acting strange >Date: Tue, 26 Apr 2005 14:27:13 -0700 > >Hello Paul, >Before we send you the pump head replacement, please let me know where >you got it (maybe that Swiftech Reseller have the pump head replacement >in stock) or email me a scanned copy of the invoice. Thanks! > >Regards, >Michelle > >Swiftech Inc., >1703 E. 28th St., >Signal Hill, CA 90755 >T. (562) 595-8009 >F. (562) 595-8769 > >www.swiftnets.com <http://www.swiftnets.com/> > >-----Original Message----- >From: Paul Miranda [mailto:dj_mix@hotmail.com] >Sent: Tuesday, April 26, 2005 11:27 AM >To: Michelle Monasterio >Subject: RE: MCP600 Water Pump Acting strange > >Michelle, thank you for contacting me back so quickly > >ADRESS EDIT > >From: "Michelle Monasterio" <michelle@swiftnets.com> > >To: "paul miranda" <dj_mix@hotmail.com> > >Subject: RE: MCP600 Water Pump Acting strange > >Date: Tue, 26 Apr 2005 10:07:34 -0700 > > > >Hello Paul, > >You may just need a MCP600 pump head replacement, please email your > >shipping address and telephone number. Thanks in advance. > > > >Regards, > >Michelle > > > >Swiftech Inc., > >1703 E. 28th St., > >Signal Hill, CA 90755 > >T. (562) 595-8009 > >F. (562) 595-8769 > > > >www.swiftnets.com <http://www.swiftnets.com/> > > > >-----Original Message----- > >From: paul miranda [mailto:dj_mix@hotmail.com] > >Sent: Monday, April 25, 2005 4:47 PM > >To: Michelle Monasterio > >Subject: MCP600 Water Pump Acting strange > > > >Hi, I have a swiftech MCP600 PUMP and it works fine for about 30 - 60 > >mins ... (pumps at full speed) > > > >Any time after 60 mins or so The pump will throttle down .. ( I can >hear > >the pump whine a bit and pump noise changes) > > > > > >When running fine my cpu temps are great 38 - 41 cpu > >when the pump throttles down it will shoot up to 60 degrees... > > > >I have tried using different configurations of my power supply molex... > > > > >by itself, connected with another device etc... > > > >my serial # XXXXX > > > >any advice would be great . > >Paul BTW , unregistered If you PM when I send you a private message I would have not posted this here instead PM back. |
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Lol... I just want to show a post.
Talking about C-Systems MAG pump, BillA boasted of that. Quote:
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i may only get store credit after 30 days or w/ no receipt but they always accept returns |
I think DJ has to choose from one of these two options:
1) Pay for the new head (if you can indeed find one) and stop whining over a discontinued product that nobody can/will meet the warranty on. 2) Scrap the pump and buy something else (there must be a good reason your old pump has been discontinued). I hear the new MAG pumps are promising. My D4 is quiet and has been running 24/7 for the last month or so. Eheim makes really good pumps too. |
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I have 2 of them myself and they work great... |
I'm not sure they actually are discontinued by the manufacturer - just no longer distributed by Swiftech. As I remember, there was a problem with thrust bearings (washer?) which should have never gotten through mfgr testing and q/c. BillA had commented that it cost Swiftech a good deal or time and money to set things straight - and, although he never said so in so many words, I got the impression that the mfgr was less helpful than it could have been in all this. IMHO any of these (something missed in testing, missed in q/c, or unhelpfulness to a distributor) is a perfectly good reason to look a distributor to look for a new source.
Maybe check with Cooltechnica - I think they might still handle this pump...? |
:dome: Just to keep you posted, and would like to thank swiftech, especially BillA for working with me with my current issue with my pump...
Thanks Guys, I look forward to Swiftech's latest products ... even might consider getting another pump mcp350 for my next project :dome: |
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Just a couple days ago you would never buy another part from them... Enquiring minds want to know |
now there is a 180 in opinion, I too would like to know what lead to this opinion change?
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looks like the squeaky wheel got the grease, obviously he was given an mcp350 ('another mcp350 pump')
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"another pump mcp350" Sounds like he's talking about getting a second pump for a project.
But yeah, we're all curious. Why the change? |
So Swiftech originally refused to give him a 20 dollar head but later gives him an $80 dollar pump instead?
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just the considering of getting a another pump... unless you want to try to read between the lines... anyone have a dead pump..? I'll buy it for a dollar.. paint it blue and try to RMA it... and then complain like crazy till i get a new one... :evilaugh: I duno what happened... it is posible that we will never know... part of the deal that DJMix had might have been that he had to clear any bad posts and not disclose any details of the warranty agreement they made... :shrug: |
Guys, No new pump was given to me by swiftech.
Swiftech or BillA Never ask me to clear any bad posts or do anything about this thread. Everything has been work out, And I don't need to let the entire forum know what it was. If Swiftech or BillA want to mention the specifics they can, I choose not 2 .. |
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everyone is happy in the end... but who was the villan?must of been the pump :evilaugh: |
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