trying to fix malfunctioning 410: unable to either login or reinstall
 

Here's the story. Last week I lost connection to my snapserver 410. Rebooted into recovery console, tried to reinstall OS because nothing else was working. Process took hours. Rebooted and since then if I try to connect to the web console all I get is some Java error

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
at com.snapserver.nas.pres.util.MasterProperties.getS tyleSheetPath(Unknown Source)
at com.snapserver.nas.filters.AuthenicationFilter.doF ilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:164)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:144)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:209)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:595)
at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.java:432)
at org.apache.catalina.core.ContainerBase.invoke(Cont ainerBase.java:954)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:138)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:595)
at org.apache.catalina.valves.CertificatesValve.invok e(CertificatesValve.java:197)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:593)
at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.java:432)
at org.apache.catalina.core.ContainerBase.invoke(Cont ainerBase.java:954)
at org.apache.catalina.core.StandardContext.invoke(St andardContext.java:2459)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:132)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:595)
at org.apache.catalina.valves.ErrorDispatcherValve.in voke(ErrorDispatcherValve.java:118)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:593)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:116)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:593)
at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.java:432)
at org.apache.catalina.core.ContainerBase.invoke(Cont ainerBase.java:954)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:126)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:595)
at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.java:432)
at org.apache.catalina.core.ContainerBase.invoke(Cont ainerBase.java:954)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(Co yoteAdapter.java:152)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:664)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Unknown Source)

I tried to reset the unit following the procedure found in the wiki, but now I cannot login. I enter the default password and the ssh shell (I use putty) shuts down. Same problem with serial connection.

This is putty's log

login as: admin

Using keyboard-interactive authentication.
Password:
Last login: Wed Jun 24 17:26:18 2009 from 172.24.200.42

-cli: symbol lookup error: /usr/lib/libxmlrpc_client.so.3: undefined symbol: curl_global_init

I'm tryin to find instructions on how to reinstall the unit, if possible. This is the only place I could find any kind of help because Overland's forums are useless.

Any clue?
Thanks in advance for any kind of help

Re: trying to fix malfunctioning 410: unable to either login or reinstall
 

May need to use the "os shell" to gain access to root.
"nopivot" cmd from debug.
reboot into recovery console.

There is an option for new/clean install.