yup, letter perfect consumer response
you seem unaware of any warranty cost calculation methods
the failure rate increases over time, but the % actually returned also decreases over time
see where this is headed ?
BTW, Swiftech initiated a new RMA policy yesterday in response to being scammed by several 'customers'
-> from now on ALL RMAs will have to be accompanied by the sales reciept
will the necessity for a reciept affect the failure rate ?
or the return rate ?
this is an economic issue AA, head for business school if this stuff is to your liking
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