[lizard]

Thanks for your comments guys

Custom PC does appreciate comments on our reviews and other articles.

I'll try and go through your points so you can understand what was written and why.

Before that I'd just like to point out that the focus of the article was to find watercooling kits that are suitable for more average end users to install.

e.g. a lot of the article was dedicated to how easy are the kits to assemble, what is the documentation like etc etc

ProCooling is a very technical high end forum which most of the staff of the mag have been reading for years, so the language used in this article was deliberately much less technical and theoretical than what you guys are used to seeing on ProCooling.

I wonder if any of the manufacturers were contacted prior to publishing?

As standard no, if a product is going to get a bad review then the manufacturer may ask us not the publish the review, which then comprises the integrity of the mag. If there's something wrong with the product (bits missing or broken for example) then yes we will.

On a humorous note the author (James Gorbold) thinks that you have to use PTFE tape on swifty push fittings (and complains when they leak)

If you re-check the original text it states that the push fitting leaked, which is why we fitted some PTFE tape, not the other way round as you seem to imply.

Koolance beating swiftech theres definatly something wrong there!

And why is that exactly? What tests have you done/seen comparing this two products side by side?

If this review had been on the internet, this guy would have already been ripped to shreds, but it seems that since his domain is ink and paper, its okay to spread cruddy information.

Well, you guys seem to have done a pretty good job of that even if the original article was on paper

See above... we do appreciate comments so we can talk stuff through (like we're doing now). That's why we're trying to talk things through with you guys now.

"This strange design requires a high flow rate, otherwise the pressure will drop inside the waterblock and stop the coolant flowing out to the reservoir"

Hands up, we admit it, there is an error in the explanation. Sorry guys.

Perhaps this could have been explained better, what it should have got across clearer is that without high flow rate the velocity of the water through the slot nozzle would have dropped, lowering performance.

Obviously, it wouldn't stop coolant flowing out to the reservoir it could have impinged the velocity of the coolant <embarassed>

We know generally how well the blocks perform from pH's tests, but maybe the Swiftech kits don't perform that well.

Yes, as the review says we agree. BTW we have tested other Swiftech products and found them to be VERY good performers, so we're not anti-Swiftech in any way.

We believe the real reason for the poor performance of that particular Swiftech kit was the 1/2in to 3/8in pipe converters. We fitted these within 1in of the pump (before and after).

Re the issue of leaving a valve closed on the fill and bleed assembly... we did experiment with all the settings to try and improve performance.

We're not faceless reviewers who aren't listening, we are, and hope we talk things through here.

If you do wish the email the editor he can be reached at gareth@custompc.co.uk or me at james@custompc.co.uk