[sevisehda]

DHL does suck.

I had 4 boxes @ 45lbs a piece shipped next day AM. When they weren't delivered by noon I called and asked why, the customer rep said because it was so large it wasn't garounteed by noon but instead by 5pm. I asked them to get me an ETA. The rep called me back and said it would probobly be delivered by 5pm. Then I got her supervisor, she said since the total weight was over 150lbs its wasn't garunteed by noon, but it "will be delivered by 5pm". I asked if that was a garuntee and she said no that anything over 150lbs has no garuntee at all. Well I got the shipment the next day at about 330PM. Needless to say I was pretty cheesed about getting something a day and a half late. Oh and to add insult to injury I can't file a claim since there are no garuntees for anything over 150lbs.

In my experience I've had 1 late package out of 50+ from fedex and UPS combined, DHL is now 0-1. Guess I wont be using them again.