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KAbney · 10-21-2004, 10:41 AM

Had the same problem.

You can put the device in update mode using the instructions from the Knowledge Base FAQ #8 (http://snap.broaddaylight.com/snap/TFAQ8.shtm) which uses the reset button above the network connector.

Once the UpdateBios.exe runs, you have to power-off and power back on in update mode and run UpdateSnap.exe.

However, once that finishes, you're supposed to power-off and power back on in update mode and run UpdateHelp.exe which doesn't exist.

I contacted TechSupport. Since the s/w update to v.3.4.803 will fix our problem, they recommended not updating the bios to 2.0.279 unless there was a need.

BTW - s/w v.4.0 will cost you $189 bucks.

10-21-2004, 10:41 AM	#6
KAbney Cooling Neophyte Join Date: Oct 2004 Location: Georgia Posts: 1	SnapAppliance answer Had the same problem. You can put the device in update mode using the instructions from the Knowledge Base FAQ #8 (http://snap.broaddaylight.com/snap/TFAQ8.shtm) which uses the reset button above the network connector. Once the UpdateBios.exe runs, you have to power-off and power back on in update mode and run UpdateSnap.exe. However, once that finishes, you're supposed to power-off and power back on in update mode and run UpdateHelp.exe which doesn't exist. I contacted TechSupport. Since the s/w update to v.3.4.803 will fix our problem, they recommended not updating the bios to 2.0.279 unless there was a need. BTW - s/w v.4.0 will cost you $189 bucks.