[dtkempii]

I was, in fact, able to upgrade at this point up to the v4 software. I did note during this process that when the upgrade was waiting for the SnapServer to finish its reboot it would remain on the screen showing that 1 of 846 files were processed. Once I went over to my secondary screen sitting in debug mode, if I click on the top left hand side in order to determine what version of OS and hardware I have, the upgrade screen suddenly realizes that the snapserver is up and completes it's install.

Next I installed the Java support and Help files without issue....so now it's a fully functional unit....no longer looks like a demo!

I hope this helps you get yours up and running!