Now, I dont know much, and I don't have enough of a reputation here to throw around, but just some thoughts to add.
Our products are guaranteed for 12 months from the date of delivery to the final user against defects in materials or workmanship. During this period, they will be repaired or have parts replaced provided that: (I) the product is returned to the agent from which it was purchased; (II) the product has been purchased by the end user and not used for hire purposes; (III) the product has not been misused, handled carelessly, or other than in accordance with any instructions provided with respect to its use.
Now, isn't this guy the "final user" and shouldn't he just have to return it to the original store, and it certainly wasnt used for hire purposes.
No where in there does it say anything about "original purchaser" or "with proof of purchase"
As for companies that take things back without reciept, REI does...even with no record in the computers...but all you will get is instore credit.
Now, I would agree with those that say that a company shouldnt warranty parts bought 2nd hand, but this isnt about a part that was potentially damaged because of misuse. If it is indeed the faulty part design, it would be a faulty part no matter who owns it and thus is free of the problem of 2nd or 1st hand, no?
Didn't the original post say that the person just needed to talk to BillA about replacing a defective part...neither the post, nor warranty expressly states the need for a reciept, one would assume that if you have a broken part in your hand that someone bought a pump which had a faulty design, and thus is proof of purchase in some twisted manner :shrug:
Anyway, just some thoughts.
Hope that everyone calms down a bit, it's just a pump after all...and if the pump was bought 2nd hand, I would assume that the purchaser got a discount, so a $20 part just cuts into that discount a bit if that's the way he has to go.
have a good night folks
Twill
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