When I first contacted you guys about the problem I was not rude, infact you customer service was good..
They told me the problem and said I need a new head and would send it out.
Then I got a email form the rep once more requiring me to send you where I bought it.
here's my emails.
Hello Paul,
Please don’t send back pump head. We need to have a copy of the receipt to know if you’re MCP600 pump is under warranty if not, we have the MCP600 pump head available for $20 plus shipping. Please advise.
Regards,
Michelle
Swiftech Inc.,
1703 E. 28th St.,
Signal Hill, CA 90755
T. (562) 595-8009
F. (562) 595-8769
www.swiftnets.com
-----Original Message-----
From: Paul Miranda [mailto:dj_mix@hotmail.com]
Sent: Tuesday, April 26, 2005 4:54 PM
To: Michelle Monasterio
Subject: RE: MCP600 Water Pump Acting strange
I bought this a while ago atleast 1 year agao.. I will have to look for my receipt..
I can mail you the pump head if you like.. I open it up and notice the washer (bearing has made a grove in the assembly).
Can I send you pics of the pump with the serial # ? the pump head assembly ?
>From: "Michelle Monasterio" <michelle@swiftnets.com>
>To: "Paul Miranda" <dj_mix@hotmail.com>
>Subject: RE: MCP600 Water Pump Acting strange
>Date: Tue, 26 Apr 2005 14:27:13 -0700
>
>Hello Paul,
>Before we send you the pump head replacement, please let me know where
>you got it (maybe that Swiftech Reseller have the pump head replacement
>in stock) or email me a scanned copy of the invoice. Thanks!
>
>Regards,
>Michelle
>
>Swiftech Inc.,
>1703 E. 28th St.,
>Signal Hill, CA 90755
>T. (562) 595-8009
>F. (562) 595-8769
>
>
www.swiftnets.com <http://www.swiftnets.com/>
>
>-----Original Message-----
>From: Paul Miranda [mailto:dj_mix@hotmail.com]
>Sent: Tuesday, April 26, 2005 11:27 AM
>To: Michelle Monasterio
>Subject: RE: MCP600 Water Pump Acting strange
>
>Michelle, thank you for contacting me back so quickly
>
>ADRESS EDIT
> >From: "Michelle Monasterio" <michelle@swiftnets.com>
> >To: "paul miranda" <dj_mix@hotmail.com>
> >Subject: RE: MCP600 Water Pump Acting strange
> >Date: Tue, 26 Apr 2005 10:07:34 -0700
> >
> >Hello Paul,
> >You may just need a MCP600 pump head replacement, please email your
> >shipping address and telephone number. Thanks in advance.
> >
> >Regards,
> >Michelle
> >
> >Swiftech Inc.,
> >1703 E. 28th St.,
> >Signal Hill, CA 90755
> >T. (562) 595-8009
> >F. (562) 595-8769
> >
> >
www.swiftnets.com <http://www.swiftnets.com/>
> >
> >-----Original Message-----
> >From: paul miranda [mailto:dj_mix@hotmail.com]
> >Sent: Monday, April 25, 2005 4:47 PM
> >To: Michelle Monasterio
> >Subject: MCP600 Water Pump Acting strange
> >
> >Hi, I have a swiftech MCP600 PUMP and it works fine for about 30 - 60
> >mins ... (pumps at full speed)
> >
> >Any time after 60 mins or so The pump will throttle down .. ( I can
>hear
> >the pump whine a bit and pump noise changes)
> >
> >
> >When running fine my cpu temps are great 38 - 41 cpu
> >when the pump throttles down it will shoot up to 60 degrees...
> >
> >I have tried using different configurations of my power supply molex...
>
> >
> >by itself, connected with another device etc...
> >
> >my serial # XXXXX
> >
> >any advice would be great .
> >Paul
BTW , unregistered
If you PM when I send you a private message I would have not posted this here instead PM back.