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Unread 04-28-2005, 10:26 AM   #68
DJ_MIX
Cooling Neophyte
 
Join Date: Apr 2005
Location: NJ
Posts: 8
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When I first contacted you guys about the problem I was not rude, infact you customer service was good..
They told me the problem and said I need a new head and would send it out.

Then I got a email form the rep once more requiring me to send you where I bought it.

here's my emails.

Hello Paul,

Please don’t send back pump head. We need to have a copy of the receipt to know if you’re MCP600 pump is under warranty if not, we have the MCP600 pump head available for $20 plus shipping. Please advise.



Regards,

Michelle



Swiftech Inc.,

1703 E. 28th St.,

Signal Hill, CA 90755

T. (562) 595-8009

F. (562) 595-8769



www.swiftnets.com



-----Original Message-----
From: Paul Miranda [mailto:dj_mix@hotmail.com]
Sent: Tuesday, April 26, 2005 4:54 PM
To: Michelle Monasterio
Subject: RE: MCP600 Water Pump Acting strange



I bought this a while ago atleast 1 year agao.. I will have to look for my receipt..

I can mail you the pump head if you like.. I open it up and notice the washer (bearing has made a grove in the assembly).

Can I send you pics of the pump with the serial # ? the pump head assembly ?





>From: "Michelle Monasterio" <michelle@swiftnets.com>

>To: "Paul Miranda" <dj_mix@hotmail.com>

>Subject: RE: MCP600 Water Pump Acting strange

>Date: Tue, 26 Apr 2005 14:27:13 -0700

>

>Hello Paul,

>Before we send you the pump head replacement, please let me know where

>you got it (maybe that Swiftech Reseller have the pump head replacement

>in stock) or email me a scanned copy of the invoice. Thanks!

>

>Regards,

>Michelle

>

>Swiftech Inc.,

>1703 E. 28th St.,

>Signal Hill, CA 90755

>T. (562) 595-8009

>F. (562) 595-8769

>

>www.swiftnets.com <http://www.swiftnets.com/>

>

>-----Original Message-----

>From: Paul Miranda [mailto:dj_mix@hotmail.com]

>Sent: Tuesday, April 26, 2005 11:27 AM

>To: Michelle Monasterio

>Subject: RE: MCP600 Water Pump Acting strange

>

>Michelle, thank you for contacting me back so quickly

>

>ADRESS EDIT

> >From: "Michelle Monasterio" <michelle@swiftnets.com>

> >To: "paul miranda" <dj_mix@hotmail.com>

> >Subject: RE: MCP600 Water Pump Acting strange

> >Date: Tue, 26 Apr 2005 10:07:34 -0700

> >

> >Hello Paul,

> >You may just need a MCP600 pump head replacement, please email your

> >shipping address and telephone number. Thanks in advance.

> >

> >Regards,

> >Michelle

> >

> >Swiftech Inc.,

> >1703 E. 28th St.,

> >Signal Hill, CA 90755

> >T. (562) 595-8009

> >F. (562) 595-8769

> >

> >www.swiftnets.com <http://www.swiftnets.com/>

> >

> >-----Original Message-----

> >From: paul miranda [mailto:dj_mix@hotmail.com]

> >Sent: Monday, April 25, 2005 4:47 PM

> >To: Michelle Monasterio

> >Subject: MCP600 Water Pump Acting strange

> >

> >Hi, I have a swiftech MCP600 PUMP and it works fine for about 30 - 60

> >mins ... (pumps at full speed)

> >

> >Any time after 60 mins or so The pump will throttle down .. ( I can

>hear

> >the pump whine a bit and pump noise changes)

> >

> >

> >When running fine my cpu temps are great 38 - 41 cpu

> >when the pump throttles down it will shoot up to 60 degrees...

> >

> >I have tried using different configurations of my power supply molex...

>

> >

> >by itself, connected with another device etc...

> >

> >my serial # XXXXX

> >

> >any advice would be great .

> >Paul

BTW , unregistered
If you PM when I send you a private message I would have not posted this here instead PM back.
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