Not sure about Europe, but in Tucson Az, the servie was great. I talked with them on the phone to clear up a few things, placed my order and got exactly what I wanted.
The pictures were identical.
I didn't use a shroud.
You can place it upside down just fine.
You mean case? I used twist ties. Wire would also work fine.
I really like it. The paint looks nicer then plain cores and the performance is top notch, even with slower, quiet fans.
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