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Unread 08-17-2005, 06:51 AM   #31
bobkoure
Cooling Savant
 
Join Date: Feb 2003
Location: USA - Boston area
Posts: 798
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I'd been wondering how to broach this subject:
Quote:
Originally Posted by unregistered
mfgr selected sample
He's totally right about this. CU has made a point of testing only "off the shelf" samples for as long as I can remember.
Quote:
Originally Posted by consumer union
The centers buy all the products they test off the shelf, just as consumers do. They receive no special treatment and accept no free samples, keeping the testing process completely unbiased.
Dave - I'm sure your intentions are good - you're just being responsive about RMAing a potentially defective unit - as I've seen you do with anyone here who's had a problem with a CSP-whatever. But you can see how just the knowledge that a particular unit is going off to a reviewer has to at least tempt a manufacturer to, at the minimum, make sure they don't get a bad one?

On the other hand, there are lots of reviewers who primarily test "free" (as in given to them by someone potentially interested in seeing a good result) samples. It was this "Well, I guess most samples come directly from the mfgr anyway" thought that left me wondering whether I should say anything or not.

And of course Bill just cut through my dither with two sentences. Welcome back guy! We definitely need your input here.
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