Quote:
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Originally Posted by JPB
... Machine has no warranty left, so they told me, they won't repair. 
Nice way of doing business, but that underlines what I think of this company for several years now - /dev/null is the best place for them....:/ |
LOL, I signed up for this forum JUST to reply to your thread.
We too have a few SNAP servers around here. When we first bought them I thought they were the greatest thing since sliced bread. We had one crap out, and sent it back (to then SnapApplicace), and the service was top notch. This was probably a couple years ago.
A while back, I had powered off one of our Snap Servers, and it sat for months, but connected to the network in the powered off state. When I finally went to go and turn it back on, it wouldn't.
I called support (now Adaptec), and in not so many words, I was told to take a flying leap. I am *very* knowledgable with DOS and Windows, but since I do not know unix, FreeBSD, or any of the alternative OSs, there was no way for me to retrieve my data off the drives of the failed SNAP server (drives are probably good, its the electonics that failed). Luckily I had a DVD backup set, so I didn't loose anything.
I had asked Adaptec "what if I had mission critical data on here, I have no way of recovering it"-there response was "you should have a backup" to which I replied "but these Snap server *HAVE* redundant backups; that is one of the selling points you tout in your sales brochure". Hmmmm...
Yeah, I could probably finger it out if I had the time to tinker, but I don't. So I have recently put together a simple Win2K Pro box that acts as a file server with RAID 1 array that provides email failure notification that has more storage capacity than all the Snaps we have combined, and have recently put all our Snap servers on ebay except for a couple small ones (1000 and 1100).
Sorry so long, I was just completely pissed off at Adaptec's attitude towards SnapAppliance/Quantums customers. I can't believe they wouldn't even take a look at it FOR A FEE. We would have gladly paid to have our server repaired, but their stance was "out of warranty, throw it away".
Again, way to do business. Don't get me wrong, I still love the Snap server with the features it provides in the small physical footprint it provides it in, but since Adaptec now owns the product, we have purchased our last one, and definately will not be buying any more.
Just like JPB said, you can put together a box (using Win2k, Linux, whatever suits you) that will do the same thing, and not have to worry about "proprietary" file systems when crap hits the fan.
Sorry for my rant...
-Alan