Pro/Forums - View Single Post

snej · 11-17-2005, 03:56 PM

One of the ide channels seems to have recently failed on my Snap 4000 series.
I have 4x80 gig drives in it, running RAID 5. I think the failure was caused by a loose IDE cable, because replugging the IDE cables seems to have fixed the problem with the drive channels. Afterwards the Snap ran it's disk check, and spent a few hours "repairing" the array. I can once again access my ~240 gig (~320 w/parity) share, and all my files appear to be intact, which is all great.

But my snap server now seems to think it is a 2000 series device.
Disk management only allows me to select RAID 0 or 1 options.

The About dialog now reports my Snap as:

Model: 2000 series
Software: 3.4.790 (US)
Hardware: 0.0.0
Server #: 16999
Bios: 2.0.252

I cannot update the OS using the 3.4.8x software or any of the 4.x software. I get the following error:

Problem: Invalid SUP file for the given platform. Try selecting another SUP file and repeating the operation.

In the debug console, the bios model displays as 0, the 2 drive IDE.
I am able to set it to 2, the 4 drive IDE, but immediately after setting, it seems to revert back to 0.

Does anyone know how I can force my Snap back to recognizing itself as a proper 4000 series device?

11-17-2005, 03:56 PM	#1
snej Cooling Neophyte Join Date: Nov 2005 Location: A far off desert isle Posts: 4	Snap Server 4000 that thinks it's a 2000 One of the ide channels seems to have recently failed on my Snap 4000 series. I have 4x80 gig drives in it, running RAID 5. I think the failure was caused by a loose IDE cable, because replugging the IDE cables seems to have fixed the problem with the drive channels. Afterwards the Snap ran it's disk check, and spent a few hours "repairing" the array. I can once again access my ~240 gig (~320 w/parity) share, and all my files appear to be intact, which is all great. But my snap server now seems to think it is a 2000 series device. Disk management only allows me to select RAID 0 or 1 options. The About dialog now reports my Snap as: Model: 2000 series Software: 3.4.790 (US) Hardware: 0.0.0 Server #: 16999 Bios: 2.0.252 I cannot update the OS using the 3.4.8x software or any of the 4.x software. I get the following error: Problem: Invalid SUP file for the given platform. Try selecting another SUP file and repeating the operation. In the debug console, the bios model displays as 0, the 2 drive IDE. I am able to set it to 2, the 4 drive IDE, but immediately after setting, it seems to revert back to 0. Does anyone know how I can force my Snap back to recognizing itself as a proper 4000 series device?