[snap-tech]

Nope, My name is not Kevin. It's Douglas. Thank God.

To be Honest, we always joked around in the support department as to who Kevin was. Nobody knew. I think he was someone who was there when snap was meridian data before quantum purchased it.

To make this more simple for me to help at this point rather than going through all these posts.

You are able to gain access to data correct, but raid is running in degraded mode or is this incorrect.

email me the following logs please

in dev
in dev pa
in dev ph
i l p -1

save all of them as html only.

There are no issues with drives that do not have same firmware. or even not the same size. Of course it will only build raid using size of the smallest drive.

The following error is a disk error but I cannot remember how to decifer which drive it is coming from. The only way we were able to fix this issue was by replacing the drive which is having the issue. what we called a Fru (field replacemet unit) in other words just a single drive that the customer would put in snap and send the bad one back to us.

DISK: req=0x68EC9A0 dev=0xC0000 fn=1 blk=0x6D3FD60 sts=20
DISK: req=0x68EC9A0 dev=0x80000 fn=1 blk=0x6D3FD60 sts=20

I will look through my support stuff and see if I can find that info. may take me a day to find it.

also, can you look at that long sticker in front of the memory stick and tell me exactly what is says. even the rev letter at end which may have been writen in with a marker?

Douglas