[Phoenix32]

Originally Posted by otoc

I've found mention of the fact that that SnapOs is no longer supported according to several FAQs on the Adaptec site.

It seems you have answered your own question.

Originally Posted by otoc

Regrettably Adaptec doesn't timestamp their FAQs and it's tough to tell if this means what it says it does.

So let's get this right, a time stamp on the FAQ would make the plain language somehow clearer?

Please be aware that the SnapOS is End of Life and therefore this solution has not been internally tested and is being provided without any guarentee

Looks like plain american english to me and crystal clear.

SnapOS has been discontinued and is no longer offered for download. For GuardianOS powered Snap servers, please contact customer service to find out how you can upgrade to the current version.

Again, crystal clear to me.

Originally Posted by otoc

I'm just looking for verification that Adaptec is or isn't offering SnapOS for a download.

You either need to make your questions more clear or make up your mind what your question is. But in either case, okay, so why ask us? We don't work for Adaptec or make their policy. If you want to know for 100% sure what Adaptec is or is not doing, ASK THEM! Pick up a phone, dial their toll free number, and ASK THEM DIRECTLY. Is something we say here or don't say here really going to make it 100% clear for you or anyone else what Adaptec truly is or is not doing and what their policy is or is going to be?

Originally Posted by otoc

I've never been one to assume, lol.

Fine, but there does not appear to be much assuming going on here with clear statements from Adaptec like that. If there is a loophole or way around it, it won't be here. It will be with Adaptec themselves. You are barking up the wrong tree here.

Originally Posted by otoc

So far the only indication of the software being unavailable as a download has occurred in one found FAQ.

Earlier you said "several FAQs", but I digress. I would have to say anything you find on the Official Adaptec website from Adaptec would have to be pretty Official. Duh!

Originally Posted by otoc

perhaps sales wouldn't mind the publishing of EOL software so they could focus on those SOHO users who should be utilizing more recent hardware.

Perhaps you should suggest this to Adaptec board of executives rather than to a bunch of people who have no control over what is or is not done. Again, DUH!


My whole point? Simple. For good or bad, one of my personality traits is to become annoyed easily at people who ask questions and then refuse to hear the answers or ask people a question and then want to argue the answer with the person they asked. If you don't trust the person(s) you asked to answer correctly, then why did you ask them in the first place? You are just wasting theirs and your time.

In this particular case, I have to wonder if american english is a second language for you. What Adaptec has said seems pretty crystal clear to me with no room for any doubts. But okay, a reality check here. I seriously doubt that when they decided to END OF LIFE the Snap OS that they deleted every copy of the OS or any of it's code they had. You can bet they have it and will have it for some time. If you want to buy it from them, I would guess that if you talk to the right salesman, he or she will be glad to sell it to you. If you have a service agreement, or otherwise get to tech support somehow, I would bet with the right situation or sob story, you could get the OS from just the right tech. But see, none of those things are going to happen on this forum. So I have to wonder what your motive is here.

You have modified your question and then tell us we are not answering it, argued the answers, and in general attempted to debate Adaptec policy on a forum that has no official ties to Adaptec. If you want to argue Adaptec policy, make suggestions to them, get direct 100% fact answers about their policies, then GO TO ADAPTEC. DUH! All of this could have been avoided with you doing as I said earlier. Pick up a telephone, call their Toll Free Number, and ASK THEM! Poof! Answer found... But again, not doing this makes me wonder about your motive. Maybe you are just going ona round about path to get somone to e-mail (read Pirate) you a copy. I don't know and don't want to know. But...

If you don't like or don't want to hear the answers from someone, then don't ask them questions.

As last side notes, directly between you and I.

Originally Posted by otoc

I'm understanding of where Adaptec might stand as well as the power of this hardware and product positioning.

If you understand Adaptec's stance so well, then why are you asking what you are asking? Nevermind, don't answer that...

Originally Posted by otoc

I'm not looking to debate what NAS is preferable to what market, or tell someone when they should trash hardware that works.

Hmmm, I wasn't looking to debate what NAS is preferable to what market either. It's you that seems to want to start useless debates.

And for the record, I have yet to tell anyone on this forum anywhere in the multitude of messages I have posted to trash good equipment or get rid of their older equipment if it was doing the job for them. In fact, it pisses me off that you insinuated that I said that. So let me be 100% clear here to you any anyone else reading this message or any of my other messages.

-IF- you have older Snap Servers with Snap OS and they are doing the job for you, I suggest you keep and use them. The older Snap Servers were/are great units, so why change them out if you don't have a need? DUH!

-BUT- if you need faster speeds, more functionality, more storage, compatibility with newer Networks and Operating Systems, etc, etc, etc, then upgrade to something better, like the Guardian OS Snap Servers. DUH!

When I have told people to get rid of their Snap OS units or poked a little fun at someone (it's called humor) with a Snap OS unit, it has been because thy have hit some wall with the older unit and it is no longer meeting their needs/desires. You can't make an old reliable and good work horse to run at 200MPH. For that, you might just need an airplane.

Originally Posted by otoc

My question is simply to verify whether or not Adaptec has totally pulled the plug on the software.

Fine, so pick up your telephone, dial the Adaptec toll free number, and ask them and have your answer in minutes. Then you can quit being an ass and maybe come back and tell others what you found out.

EOL