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Originally Posted by blue68f100
I don't know which OS version you are using. You must be the owner of the share to remove it. Everytime I delete a share, I remove all users access to it. Make sure it is clean of files. Change access to your ID as owner, then delete it using the gui. You must login as admin to delete shares. I do not think a user rights w/admin will allow it. So if users auto connect to it you may need to reboot the server after changing owner and removing access to get it clear of users.
If your on v 4.4, I have found a lot of cmds that no longer work by using SSH into the root. I have not tried using shell access to remove shares. I feel everything must be done through the gui to keep all pointers and process running correctly. If you are ssh into the shell, you should get a # prompt if root user. If you do not get this, you do not have root access. It allows you to snoop buts keep your hands tied. I think Adaptec did this to limit users from installing software, that is not on there list of supported programs.
If your paying for support I would pick up the phone and call them, and have your info ready on the email resuest you have send and have not got a satisfactory responce on. Formatting the snap is not an option, unless they want to pay for all the time required to restore all files and users access. Tell them an estimated time of $5k including lost services. Request for a supervisor or manager. Some time it works better going up the latter to rattle some heads.
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Hi there,
it says in the OP what version its running:
SnapCLI - Snap Server Command-line Utility, version 4.4.049 SP2
Also in the recent versions of Guardian OS there is no longer a 'linux-like' shell. it looks like what I posted above.
I'm logged in as admin, and as I commented when I try to delete shares from the web gui it says 'cannot unmount share' (also as admin).
Thanks for the assistance thus far sir.
BMF