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torttech · 03-25-2008, 04:55 PM

Does anyone have any comments on the reliability (or otherwise!) of the SnapServer 110 (OS Version GuardianOS 4.4.049 SP3)?

We bought a new unit in January only to have it start getting filesystem errors and being unable to mount its shares after only a couple of weeks. Many calls and hours to support resulted in a complete reload (any recovery attempts failed). That was good for 3 or 4 weeks after which the same problems started again. This time we returned the unit and received a "new" one from the US (actually a refurbished one!). Again we run for a couple of weeks before the same problems
occurred, by now we have figured out how to get to a root shell prompt and run xfs_repair ourselves without bothering with support (successfully although slowly). This has now happened twice on the second unit and is giving us serious doubts as to whether we can rely on this unit.

We are using the SnapServer as a fileserver for both Linux (Redhat 9 and Fedora 5) using NFS and Windows (2k, XP and Vista) using Samba.

Any information on either the SnapServer 110 or our setup would be greatly appreciated.

Thanks.

03-25-2008, 04:55 PM	#1
torttech Cooling Neophyte Join Date: Mar 2008 Location: Townsville, Queensland, Australia Posts: 4	SnapServer 110 reliabilty? Does anyone have any comments on the reliability (or otherwise!) of the SnapServer 110 (OS Version GuardianOS 4.4.049 SP3)? We bought a new unit in January only to have it start getting filesystem errors and being unable to mount its shares after only a couple of weeks. Many calls and hours to support resulted in a complete reload (any recovery attempts failed). That was good for 3 or 4 weeks after which the same problems started again. This time we returned the unit and received a "new" one from the US (actually a refurbished one!). Again we run for a couple of weeks before the same problems occurred, by now we have figured out how to get to a root shell prompt and run xfs_repair ourselves without bothering with support (successfully although slowly). This has now happened twice on the second unit and is giving us serious doubts as to whether we can rely on this unit. We are using the SnapServer as a fileserver for both Linux (Redhat 9 and Fedora 5) using NFS and Windows (2k, XP and Vista) using Samba. Any information on either the SnapServer 110 or our setup would be greatly appreciated. Thanks.