When you use the Assist can you see your unit. Does Assist recognize the unit you have? If it does then you should be able to use the sup file provided this sup file is not the upgrade file. I believe you stated that Adaptec sent you a file. If that doesn't work, it looks like you need an image in order to get your unit up and running.
Yeah I forgot that the Snap1100 in the webGUI if you click on the logo it says Snap1000. When you say there is no hard drive do you mean that you have no hard drive installed? Or it doesn't see the hard drive?
In any even, it looks like you need an image by the problems you are having. Getting an image will be a problem. I don't know where you will be able to get one in order to get your unit working.
bitor
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Originally Posted by Steevo
The front of the unit says 1100 as does the sticker on the bottom, which also says 250GB.
When I click the logo at the top of the web interface, the popup opens with specs and says
Model Software Hardware Server # BIOS
1000 series 4.0.860 (US) 2.0.2 20XXXX 4.0.855
Well, read the specs of the hard drive? No, but I can read them off the label of the hard drive. The snap unit cannot detect the drive at all. I never said I could read the specs of the drive in software. Where did you see that?
As to assist, I did use assist on it, told it to put the image I got from adaptec on it and it chugged for a few minutes before it failed. I only used the 30 MB image, there are two other images, a jvm image and a sync image. I tried those but no success reported by assist.
As I said I also used the web interface's file browser to try an upgrade. It gave the error message I cited. The web interface DOES work, and I was able to put an IP in and all with no problem. But there is no drive. Hardly useful.
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