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Originally Posted by bitor
When you use the Assist can you see your unit. Does Assist recognize the unit you have? If it does then you should be able to use the sup file provided this sup file is not the upgrade file. I believe you stated that Adaptec sent you a file. If that doesn't work, it looks like you need an image in order to get your unit up and running.
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Assist recognizes and attempts to put the image on the drive, then fails.
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Yeah I forgot that the Snap1100 in the webGUI if you click on the logo it says Snap1000. When you say there is no hard drive do you mean that you have no hard drive installed? Or it doesn't see the hard drive?
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It doesn't see the hard drive.
One thing, the drive is jumpered master, I assume that is correct.
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In any even, it looks like you need an image by the problems you are having. Getting an image will be a problem. I don't know where you will be able to get one in order to get your unit working.
bitor
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Well, there is lots of stuff on the .?? site. If I knew which I needed it would be helpful. I assume the image Adaptec sent me is the correct one, but the person I spoke to didn't ask my server number if that matters, though I did mention the model to her.
But the image doesn't work. Or the drive doesn't work. Or there is another failure.
One question: If I put the drive in a windows system and format and test the drive, can I then reimage it after that with the snap image? I could QC the drive that way. If the drive is broken I am essentially wasting my time with that drive.