[bitor]

You need the image file from a hard drive(other then your own HD) that already has a good SnapOS on it. The files that Adaptec sent you is for installing on a preexisting SnapOS that is already functioning(working) on a Snap Server. The "image" is a copy that you would rip so to speak(see how to make an image from the forum) from a working drive that already has a good working SnapOS on it. Then you copy it to your hard drive.

So ANY sup file you got(or will get or find) is not what you need. You need a copy in .bin format of a preexisting good SnapOS from another drive to copy on to your drive. Without this you are out of luck.
Redundant , but I hope the point is clear.

bitor