Here is their reply:
Dear Valued Customer,
Overland provides technical support for a limited time following the
product's date of shipment, During this time period Overland provides
technical support for Snap Servers via telephone and email, free of charge.
Complimentary software support may range from 90 to 180 days depending on
your product.
The information you have submitted indicates that your product is beyond its
complimentary support period.
For further information on your support options, please contact Overland
Customer Service Monday - Friday (except holidays) at one of the numbers
listed below or email
OSSquote@overlandstorage.com.