Pro/Forums - View Single Post - SNAP4500 Not Booting

SilentRaven · 01-26-2010, 03:57 PM

Okay here is the situation. We have a SNAP4500 with 1Tb storage (4x250Gb IDE) that suffered an abrupt power outage the other day. When I rebooted the system it hangs at "Decompressing Linux.. OK, Booting the Kernel" - then nothing.

I'm not very familiar with these devices and have attempted some basic T/S.

I've reseated all the drives - no change

I've removed all the drives - which stops the system from booting (No OS Found)

I've tried swapping drives (ie moving drive3 to drive0 and removing the others) - no change

I've tried accessing the user web interface (unable to ping the IP address)

Tried resetting the defaults - no change.

As it stands, I'm lost as how to proceed. We have a duplicate device in Knoxville, TN - but that's an 8hr drive - but it sounds like the only way I can rebuild the GSU. If so, can someone please explain the exact steps that would be involved in making that work. Would it be as simple as swapping out the bad GSU drive with a good one and letting it rebuild across the RAID?

Again any help is appreciated!

Thanks,
Ben

01-26-2010, 03:57 PM	#1
SilentRaven Cooling Neophyte Join Date: Jan 2010 Location: Memphis, TN Posts: 10	SNAP4500 Not Booting - Begging for some help! Okay here is the situation. We have a SNAP4500 with 1Tb storage (4x250Gb IDE) that suffered an abrupt power outage the other day. When I rebooted the system it hangs at "Decompressing Linux.. OK, Booting the Kernel" - then nothing. I'm not very familiar with these devices and have attempted some basic T/S. I've reseated all the drives - no change I've removed all the drives - which stops the system from booting (No OS Found) I've tried swapping drives (ie moving drive3 to drive0 and removing the others) - no change I've tried accessing the user web interface (unable to ping the IP address) Tried resetting the defaults - no change. As it stands, I'm lost as how to proceed. We have a duplicate device in Knoxville, TN - but that's an 8hr drive - but it sounds like the only way I can rebuild the GSU. If so, can someone please explain the exact steps that would be involved in making that work. Would it be as simple as swapping out the bad GSU drive with a good one and letting it rebuild across the RAID? Again any help is appreciated! Thanks, Ben