[teastman]

Okay - this is screwy and I didn't do it. Former business owner accidentally unplugged the Snap 410 from it's UPS and it seems to have forgotten a lot of things.

I can ping it over the network at least it remembers it's static IP.

Snap Sever Manager sees it as online (although it's not licensed to manage through SSM)

Can't log in via the web interface, It doesn't remember who the users are. I even tried to do the "Limited Reset" using the reset pin hole in the front of the unit.

That "limited reset" would not reboot the server believe it or not. I was hoping that would reset the admin password but it did not.

I am trying to login through a Putty terminal to do a syswrapper to send to "tech support" but even there I am not allowed to log in. I used 115200, 8, n ,1 ,no flow control. This gets me to the login prompt on the command line but still no admin access.

I have a SnapDrImage file I could reload but now I can't login to even get a Recovery Console.


You guys have any ideas here?

Edit for machine particulars;

Server Name *******
Server Number *******
Server Type GuardianOS
Model 410
OS Version 4.4.049 SP3
BIOS Version WAV30403
Service Pack SP3
Serial Number **************
Ethernet 1:
IP Address 192.168.1.200 (DHCP) (Discovery)
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.2
DNS Server 192.168.1.2
Domain Name *******.*****
WINS Server None
Ethernet (MAC) Address 00:C0:B6:22:9B:34
Ethernet 2: Ethernet has no link.
Ethernet (MAC) Address 00:C0:B6:22:9B:35
Java JVM Version 1.4.2_13-b06
Java Framework Version Unknown
Web Port Unknown
Memory Size 1024 MB
Platform Bytes 07.07.00
NIC Count 2
Drive Count 4
Power Supply Count 1
Fan Count 3
CPU Count 1
CPU Speed 1995 MHz
Expansion Unit Count 0
Discovering Server Unknown
Configuration Status Not configured
Licensed for Snap Server Manager No