The GOS Snapserver has 2x Kryptonite's
1. Stray Linux Comands - Linux people who don’t know any better, finding the CLI and trying their favorite red hat comments...
Fortunatly this is rare but when it happens they totally deny it, even after you can clearly say “it’s noted in the syswrapper!” and you are left with an IT manager who by this stage has made such a tool out of himself that he cannot do anything other than keep the tool persona going…
Once I sold a Snap 520 with 2x expansion shelves and some low level ass-clown did his little linux tweek while he was interfering with himself and it never worked right again, after the syswrapper showed us what happend, they were too embarrassed to get further help (they could have very easily reinstalled) so what does any IT manager with too much ego do? They took the HBA out of the 520 got it to work in another linux box and hooked the Expansion up to that… I wouldn’t care normally but it was my tax money that paid for that snap 520 that then sat on a shelf to collect dust when it was 4 years later when I last spoke with them…
- me after hearing about the waste
(don't care about tax money getting wasted as I am used to it!)
2. Hard Shutdowns – like Russian roulette you don’t exactly know which one will do it but 1 in 10 or 1 in 20 or less or more? will result in a corruption…
People are too used to windows locking up and if their windows system has an issue they decide to do a hard reboot… if they get the IP address wrong, or their kids failing blocks or what ever reason and the IT guy is not around they do a hard reboot, these all show up in syswrappers.
Usually once the unit locks up daily they decide to call support make up a story and when we tell them there has be 47 hard shutdowns logged in the syswrapper the story changes…
There are two ways to shutdown a snap, (1. Through the GUI, (2. A short but firm stab on the PWR button once you are sure there is nobody connected…
What is a hard shutdown? - holding in the PWR button for a few seconds is a hard shutdown, Confusing for PC users as they are used to the 4 second delay – Maybe it should be disabled so that the only hard shutdown available is pulling the PWR cord? – At least that way the user will not confuse hard shutdown with a 4 second delay in the average windows system…