I recently bought a BI Pro from Dangerden, but the radiator was slightly damaged when I received. The copper area next to on of the intakes, where the mounting holes are, are warped and bent, and the black paint around the area is damaged as well. The shipping material (both boxes) was in good condition, no sign of abuse, which leads me to believe the radiator wasn't damaged in shipping.
I've emailed a few of the DDen email addresses from their website.
tech@dangerden.com and
dennis@dangerden.com, concerning returning my BI Pro for a replacement, but I've yet to receive a response from either. My question for those who have more experience with DDen: Do they have a return policy of some sort? I couldn't find any on their website nor the receipt. I'm currently using a MAZE2, which is absolutely great, which is why I was a little surprised when this last purchase was not quite up to my expectations.
Any of you help me out? Thanx a lot