To be honest if I was to be treated the same way you are being treated I would be more than just a little upset.You would think they would bend over backwards to satisfy your requirements.The setup is pricey and to have those problems on top of it add up to not a way to go or even to recomend trying it .I was lucky I guess and got one that gave me no problems .With that all I can really add then is buyer beware.They(Koolance) have lost my vote,Just on the fact that Support is not as good as it should be ,when are these people gonna realize that its hard at times to come up with the $ to spend on there equipment and just be slapped in the face when you need there help .
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