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gogo · 07-19-2002, 07:21 PM

as far as notifying people about a problem, you're talking about a very select group of people that even use the product(s).

let us say for the sake of argument and easy math, that in the first 2 weeks there were 1,000 blocks sold and shipped. Now potentially every one of these blocks that shipped has the possibility of being/going bad. either due to the screws, or sloppy handling from the overly excited person who installed it, whatever the reason doesn't matter.
Now someone notices a fault, for the sake of arguement we'll say Bob had a leak. He noticed at 8am (still being up from the night before) Bob emails DD at 8:30 (had to get over his shock), DD gets the email and reads it about 8:45 (assuming they are there before 9:00). DD think's 'OH SHIT!', 'no way', 'we ran all kinds of tests'. Now Bob was very descriptive in his email as to what the problem was (that's probably assuming a helluva lot), so DD get's to trying to recreate the problem to see if they can find a solution and determine if it's all the blocks or or just a fluke with BOBs. While DD is doing that Bob is getting pissed (it has after all been 1 whole hour) He has decided to post on every forum he can.
Within an hour most have read about Bobs leaking, and DD is getting flooded with email before they can even determine the cause. By the next day everyone knows about big bad Bob's broken block, (not to mention how much flaming can be typed in 24hrs) Now 1 day is not enough time to determine what the problem is, in the meantime there was no need to tell everyone as the majority, probably 90% have already heard about it and there is still the possibility that not all the blocks will have a problem. At this point it has been a few days, and DD hasdetermined the problem. They offer a solution and a few options.

With as quick as word spread about the screw issue, I don't think there was any need for a "press release". DD has fixed the problem on the new blocks.
what do you mean by bubble up?

It ttok so long to type this at work the last question has been answered. I don't understand how your edges got that hot though.

07-19-2002, 07:21 PM	#18
gogo Cooling Savant Join Date: Apr 2002 Location: AK Posts: 246	as far as notifying people about a problem, you're talking about a very select group of people that even use the product(s). let us say for the sake of argument and easy math, that in the first 2 weeks there were 1,000 blocks sold and shipped. Now potentially every one of these blocks that shipped has the possibility of being/going bad. either due to the screws, or sloppy handling from the overly excited person who installed it, whatever the reason doesn't matter. Now someone notices a fault, for the sake of arguement we'll say Bob had a leak. He noticed at 8am (still being up from the night before) Bob emails DD at 8:30 (had to get over his shock), DD gets the email and reads it about 8:45 (assuming they are there before 9:00). DD think's 'OH SHIT!', 'no way', 'we ran all kinds of tests'. Now Bob was very descriptive in his email as to what the problem was (that's probably assuming a helluva lot), so DD get's to trying to recreate the problem to see if they can find a solution and determine if it's all the blocks or or just a fluke with BOBs. While DD is doing that Bob is getting pissed (it has after all been 1 whole hour) He has decided to post on every forum he can. Within an hour most have read about Bobs leaking, and DD is getting flooded with email before they can even determine the cause. By the next day everyone knows about big bad Bob's broken block, (not to mention how much flaming can be typed in 24hrs) Now 1 day is not enough time to determine what the problem is, in the meantime there was no need to tell everyone as the majority, probably 90% have already heard about it and there is still the possibility that not all the blocks will have a problem. At this point it has been a few days, and DD hasdetermined the problem. They offer a solution and a few options. With as quick as word spread about the screw issue, I don't think there was any need for a "press release". DD has fixed the problem on the new blocks. what do you mean by bubble up? It ttok so long to type this at work the last question has been answered. I don't understand how your edges got that hot though. __________________ Now, with Retsyn® Last edited by gogo; 07-19-2002 at 07:24 PM.