well everyone has a choice that is for sure....and little do you know but but last year alone...ALONE...i RMA'd 11 bulbs....thta is cold cathodes that were defective....31 and 7 harnesses also, i just looked at my paperwork...now when i sold 4,980 bulbs/kits and 31 were defective...i think that is pretty darn good rate...I am aiming at half that this year...
but sorry to hear i do not have you, but honestly "OW WELL" i look at it this way...I will mkae alot of other people happy happy, and when i have a reail chain who buys like 100 kits plus a month then how much do i really care about losing you DEVIANT....you do the math...As everyone is important to me, i know thati will have unhappy people here and there, and i do my best to remedy the situation, and if i cannot, that is just plainly a casuality, it happens....