Ooops, sorry for that.
Of course you do have a multimeter, that's how you measured the voltages (how smart ass I was on this one!).
No, the multimeter should not drop the voltages (it's high impedance).
I see two possibillities: you don't load enough the 5V, or you overload the 12V.
At 17V, does the 5V drop?
Hope this helped.
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