Danger Den email response time

Modru · 08-08-2001, 10:24 AM

Hi all,

Most of everyone here probably had dealings with Danger Den at one time or another. I was hoping if anyone can tell me how long they normally take to respond to emails? There were a few things wrong with the mailing address (country was wrong and the company name was not included). I sent an email asking for the correction a couple of days ago and got no response back. Is this normal for them or should I start worrying?

Thanks in advance...

vfrjim · 08-08-2001, 10:34 AM

I sometimes got replies in 20 minutes, I had nothing less then superior customer service from dan there, here is his email there: dano@dangerden.com ,

Jim

ck42 · 08-08-2001, 11:16 AM

For myself, there have been several occassions where responses took several days. I've also talked online with a number of people inquiring about the same issue...they too had been waiting for several days.

I've also seen the many reports of DD's excellent response times...tho, I've never seen it for myself unfortunately.

This is NOT a slam against DD. It's just fact. I think DD runs a pretty good shop and produces quality product. But email response times, from what I have personally experienced, need some work.

Modru · 08-09-2001, 01:29 AM

Thanks for the info guys. I shot an email to dano@dangerden.com and he got right back to me within the hour to say he would look into it.

Modru

GuyBFF · 08-09-2001, 02:31 PM

I found it took weeks to get mail back from sales, although if you email the webmaster it's near instant!

HighvoltagePC, did you notice the thread by the German guy (it's now about 10-15 down)? I love my maze 2 "upgrade", but according to hos site, there are four unheard of water blocks which beat it!!! Max difference was under 2 degrees, but definetly worth checking out!!!
http://www.low-noise.de/web/index

On the left theres four blue links, I think the first is about his means of testing, the second is radiator tests, and lastly the waterblock tests!!! Looks premier, wish I could read german.

EX2C · 08-09-2001, 02:32 PM

I Have had only one bad response time from them, Otherwise, they have been somewhat decent.

Mumrik · 08-24-2001, 08:12 PM

I emailed them twice about two months ago because I was concidering selling some of their products here in Denmark.... I never gos any response, I even tried two of their emailaddresses.

I know they are nice guys... I probably just got unlucky..

Amy · 08-25-2001, 02:39 AM

Quote:

Originally posted by Mumrik:
I emailed them twice about two months ago because I was concidering selling some of their products here in Denmark.... I never gos any response, I even tried two of their emailaddresses.

I know they are nice guys... I probably just got unlucky..

Try dennis@dangerden.com

Preface message with "HEY !"

Mention my name..

-

Amy Croft

Got any Gameldansk ? - used to keep a bottle in the frezzer. For Carsten Nielsen (of Bierkenrod)

Mumrik · 08-25-2001, 10:06 PM

I don't like Gammel Dansk... hehe, I'd rather have Danzka Vodka...

Thanks for the advice, but I gave up on the idea some time ago..

08-08-2001, 10:24 AM	#1
Modru Cooling Neophyte Join Date: Jul 2001 Posts: 11	Danger Den email response time Hi all, Most of everyone here probably had dealings with Danger Den at one time or another. I was hoping if anyone can tell me how long they normally take to respond to emails? There were a few things wrong with the mailing address (country was wrong and the company name was not included). I sent an email asking for the correction a couple of days ago and got no response back. Is this normal for them or should I start worrying? Thanks in advance...

08-09-2001, 02:31 PM	#5
GuyBFF Cooling Savant Join Date: Jun 2001 Location: Winnipeg, MB, CA Posts: 242	I found it took weeks to get mail back from sales, although if you email the webmaster it's near instant! HighvoltagePC, did you notice the thread by the German guy (it's now about 10-15 down)? I love my maze 2 "upgrade", but according to hos site, there are four unheard of water blocks which beat it!!! Max difference was under 2 degrees, but definetly worth checking out!!! http://www.low-noise.de/web/index On the left theres four blue links, I think the first is about his means of testing, the second is radiator tests, and lastly the waterblock tests!!! Looks premier, wish I could read german. __________________ A7V8X Danger Den Maze II Danner Mag Drive 350 Heater Core Style Rad Thunderbird 1400 (Soon Barton) 512mb PC2700 CL2 Promise SX4000 Raid 5 w/256mb PC133 Cache 4x40gb Western Digital 7200hdd Plus More...

08-09-2001, 02:32 PM	#6
EX2C Cooling Neophyte Join Date: Jul 2001 Location: Las Vegas Posts: 9	I Have had only one bad response time from them, Otherwise, they have been somewhat decent. __________________ T-Bird 1.3 @ 1.6GHZ Epox 8K7A 256 MB Crucial DDR @168 FSB Cheetah X-15 Flowmaster H2O

08-08-2001, 10:34 AM	#2
vfrjim Cooling Neophyte Join Date: Jul 2001 Location: Rhode Island Posts: 77	I sometimes got replies in 20 minutes, I had nothing less then superior customer service from dan there, here is his email there: dano@dangerden.com , Jim

08-08-2001, 11:16 AM	#3
ck42 Cooling Savant Join Date: Dec 2000 Location: Atlanta Posts: 154	For myself, there have been several occassions where responses took several days. I've also talked online with a number of people inquiring about the same issue...they too had been waiting for several days. I've also seen the many reports of DD's excellent response times...tho, I've never seen it for myself unfortunately. This is NOT a slam against DD. It's just fact. I think DD runs a pretty good shop and produces quality product. But email response times, from what I have personally experienced, need some work.

08-09-2001, 01:29 AM	#4
Modru Cooling Neophyte Join Date: Jul 2001 Posts: 11	Thanks for the info guys. I shot an email to dano@dangerden.com and he got right back to me within the hour to say he would look into it. Modru

08-24-2001, 08:12 PM	#7
Mumrik Cooling Neophyte Join Date: Jul 2001 Location: Denmark Posts: 39	I emailed them twice about two months ago because I was concidering selling some of their products here in Denmark.... I never gos any response, I even tried two of their emailaddresses. I know they are nice guys... I probably just got unlucky..

08-25-2001, 10:06 PM	#9
Mumrik Cooling Neophyte Join Date: Jul 2001 Location: Denmark Posts: 39	I don't like Gammel Dansk... hehe, I'd rather have Danzka Vodka... Thanks for the advice, but I gave up on the idea some time ago..

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