Warning about overclock-watercool.com

Sabre · 01-02-2002, 08:39 AM

Following the advise of my friend I am posting a warning about the website www.overclock-watercool.com . I placed an order with them on Nov 13 and payed through paypal. The payment was confirmed, and I waited patiently for my order(the site says it takes from 5-20 days). Now here it is Jan 1 and there is still no sign of my order( a water pump combo to complete my watercooling system). I have gotten no response from the several e-mails I sent, and am now of the opinion that the site is just a fraud. So to save yourselves some money and aggrivation, DON'T order anything from this site. If anyone might actually know the person running the site I would appreciate any help I can get so I don't have to use the, gulp, legal system to obtain either my money or my product.
Ya'll have a great New Year.

Sabre

Brad · 01-02-2002, 06:03 PM

we have all heard it before, ocwc sucks with shipping, nothing new at all

jaydee · 01-02-2002, 06:49 PM

Is there any reason why though? Shipping is the easy part!!!

Brad · 01-02-2002, 06:57 PM

chip is very busy, and I know he does go to lengths to test every product that walks out his door.

Just send a high priorty email to chip everyday, he will sort it out eventually

Sabre · 01-03-2002, 10:47 AM

He may be very busy but he is a lousy businessman, I don't know about anyone else but if I tell someone i'll do something in a certain time frame it gets done, so far i have no complaints with my business with these types of problems. And now that i have started looking in these forums i see that i should never have done any business with this sorry excuse for a business!(as it seems to happen all the time) How he stays in any kind of business without being sued all the time is a mystery, however it will be coming to that if he doesn't get off his a@$ and start delivering the products he sells. My recommendation for him would be to find a new line of work that he is more suited to I hear mcdonalds is hiring right now.

Brad · 01-03-2002, 04:56 PM

yes, I'd send him a link to this post, that might stir him up a bit

vfrjim · 01-03-2002, 06:01 PM

Chip's Cell #'s are:

513.200.5623
513.271.9234

Leave a message, he usually returns calls.

BrianW · 01-03-2002, 08:17 PM

I had my own horror story with Chip that I won't get into right now.

We shouldn't have to rely on a private forum to get cell phone numbers for a business contact. The phone numbers on his site have been disconnected for over 6 months. And I know it is not that the site has been neglected. He is constantly coming out with new products. If this were a local business he would be in more trouble. Being busy is not an excuse. It means you need to hire more help, or just get out of the business.

I work in the customer service field, and have no idea how his business prospers. I see now on his site that he is getting out of the retail market. Yeah!!!!!! No more false promises or unanswered e-mails. Yet i tried to e-mail one of his new retailers over a month ago and have yet to get a response. More of the same.

Brad · 01-03-2002, 08:43 PM

yeah, I know, it is really piss poor.

icel0rd · 01-11-2002, 05:19 PM

Well, looks like I need to find another place to get my res/pump from then.

Thanks for the heads up. I really like some of his stuff too. Any recommendations for a nice, somewhat low profile, quiet, yet powerful enough pump? I only need to cool my T-bird 1100, and nothing else.

Oh, and looks do count. I'm pimping out my machine and I dont want to put anything ugly in it. I have a large window in the side panel that exposes the inside.

Thanks gang

-Ice-

jaydee · 01-11-2002, 05:20 PM

Quote:

Originally posted by icel0rd
Well, looks like I need to find another place to get my res/pump from then.

Thanks for the heads up. I really like some of his stuff too. Any recommendations for a nice, somewhat low profile, quiet, yet powerful enough pump? I only need to cool my T-bird 1100, and nothing else.

Oh, and looks do count. I'm pimping out my machine and I dont want to put anything ugly in it. I have a large window in the side panel that exposes the inside.

Thanks gang

-Ice-

If looks matter you are going to pay for it so you just aswell get the ehime(sp?). That thing looks pretty sharp and runs great. But at $55+ it is spendy.

icel0rd · 01-11-2002, 05:43 PM

Thanks. I will check them out.

Now, if only I can get the k 4.1 waterblock from one of the German sites, I'd be set

Triton · 01-11-2002, 10:47 PM

Chip does catch a lot of flack. And I won't say the service hasn't been perfect for all. However, I did get my BI Extreme just like I was supposed to. And in a timely matter also. Lastly Chip has answered any question that I have emailed him.

bateslabel · 01-12-2002, 08:04 PM

Quote:

Originally posted by Brad
chip is very busy, and I know he does go to lengths to test every product that walks out his door.

Just send a high priorty email to chip everyday, he will sort it out eventually

Busy or not. If Chip can't deliver people's stuff in a timely fashion, Chip needs to find a new line of work.

Assassin · 01-13-2002, 06:01 PM

Quote:

Originally posted by icel0rd
Thanks. I will check them out.

Now, if only I can get the k 4.1 waterblock from one of the German sites, I'd be set

If you like cool looking water-blocks, check this page here

Brad · 01-13-2002, 06:20 PM

the one at the top left looks cool, cause of it's plexi top with wings

H2o · 01-13-2002, 07:51 PM

ive had nothing but great experiences from chip. On the site if you see that "Leave a Message, Powered by Live Person" off to the right of the site, i always send my emails through that, and i get a response almost the next day, if you goto the "contacts" page and email him using another email address i had failure in contacting him , i would reccomend using the "leave a msg" feature.

icel0rd · 01-14-2002, 12:04 PM

I have tried to submit an order to that German site listed above by Assassin. I like the block that Brad pointed out as well. I'm not sure what the performance is like on it, but I'm pretty sure it is on par with the other well made blocks.

I'm not sure how to handle the euro currency issue and the lack of credit card ordering option, so I used the google translator to translate my request to German and have them email me with instruction for payment.

I guess I will wait and see how it goes.

Ice

icel0rd · 01-14-2002, 01:08 PM

Well, I got an order confirmation back in German. The google translation came back a little funny, but this was just an order confirmation with the details. I have no clue how I'm going to handle a COD for this.

Check it out :

B E S T Ä T I G U N G I H R E R B E S T E L L U N G Göttingen, den
14. Januar 2002 um 18:59:31
-------------------------------------------------------

Sehr geehrter Kunde,

wir danken für Ihre Bestellung in unserem Online-Shop. Ihre Bestellung ist
korrekt bei uns
eingegangen. Bitte überprüfen Sie noch einmal alle Angaben.
Da Sie per Nachnahme bestellt haben, bekommen Sie mit dieser Mail eine
unverbindliche Auftrags-
bestätigung. Bitte halten Sie den angegebenen Endbetrag zum Liefertermin bereit.
Einige Artikelbezeichnungen werden verkürzt dargestellt !

ANZAHL ARTIKEL
EINZEL EUR GESAMT EUR
------------------------------------------------------------------------------------------------------------------------
1 cuplex (Vierloch-Halterung, Schlauchtüllen 10mm)
50.99 50.99
------------------------------------------------------------------------------------------------------------------------
Artikel Insgesamt: 50.99 EUR
Versandgebühren : 11 EUR
------------------------------------------------------------------------------------------------------------------------
Zu zahlender Betrag in EUR : 61.99
Zu zahlender Betrag in DM : 121.24
------------------------------------------------------------------------------------------------------------------------

Darin enthaltene MwSt. in EUR : 9.92
Darin enthaltene MwSt. in DM : 19.40

Translated to:

B E S T Ã "T I G U N G I H R E R B E S T E L L U N G GÃ¶ttingen, 14 January 2002 around 18:59:31 --------------------------------------------

Very honoured customer, we thank for your order in our on-line Shop. Their order was received correctly with us. Please you review again all data. Since you ordered by cash on delivery, get with these Mail a noncommittal order confirmation. Please you hold the indicated total amount ready to the date of delivery. Some article indications are very minimally represented!

NUMBER of ARTICLES SINGLE EUR ENTIRELY EUR
-------------------------------------------------------------------------------
1 cuplex (four-hole mounting plate, SchlauchtÃ¼llen 10mm) 50,99 50,99
-------------------------------------------
articles altogether: 50,99 EUR
VersandgebÃ¼hren: 11 EUR
---------------------------------------------
Paying amount in EUR: 61.99
paying amount in DM: 121.24
-----------------------------------------------------------------
Therein contained VAT in EUR: 9.92
VAT in DM, contained in it: 19.40

Will I ever see this wonderful little hunk of copper? hmmmm... I would hope so. I think it would be much easier to make a German friend pay them the money and ask them to send me one.

Brad · 01-14-2002, 05:08 PM

they seem to know what they are talking about

I can't see why ther wouldn't ship it

icel0rd · 01-17-2002, 01:49 PM

Strangely enough, they will not ship it here. Here is the reply I got

first of all I have to say you, that I'm very sorry, but we are not able
to deliver the USA. Aqua-Computer is only delivering Europe. We are
still searching for a distributor.
The transfer for only one waterblock would be much to expensive.

Sorry,

Stephan Wille

p.s.: If we find a distributor, we will inform you.

Is there anyone who read this forum who is in Germany that can get me a block if I pay them ? I don't think I will be getting too far otherwise. I refuse to use another block !!!!

Ice

Brad · 01-17-2002, 02:57 PM

why not tell them you will pay for shipping?

or maybe you can find someone in germany, or another european country who will send it on to you.

icel0rd · 01-17-2002, 03:05 PM

I was going to try that even though I figured they would have suggested the same thing.

I just thought it might be easier to ask someone who is already out there to get one for me and I can pay them.

DigitalChaos · 01-18-2002, 05:18 PM

i just ordered a black ice and some fittings from ocwc... and he got them out right away...
i have no complaints about the company, and his email response time has been very timely

Brad · 01-20-2002, 02:56 PM

thats part of the thing with chip as well, half of the time he offers perfect shipping, half of the time you get nothing

01-02-2002, 08:39 AM	#1
Sabre Cooling Neophyte Join Date: Jan 2002 Location: Abilene, Tx Posts: 5	Warning about overclock-watercool.com Following the advise of my friend I am posting a warning about the website www.overclock-watercool.com . I placed an order with them on Nov 13 and payed through paypal. The payment was confirmed, and I waited patiently for my order(the site says it takes from 5-20 days). Now here it is Jan 1 and there is still no sign of my order( a water pump combo to complete my watercooling system). I have gotten no response from the several e-mails I sent, and am now of the opinion that the site is just a fraud. So to save yourselves some money and aggrivation, DON'T order anything from this site. If anyone might actually know the person running the site I would appreciate any help I can get so I don't have to use the, gulp, legal system to obtain either my money or my product. Ya'll have a great New Year. Sabre __________________ Abit KG-7R AMD T-bird 1.4@1.6 WBK-38 w/delta38 fan 4 256Mb Crucial DDR(Registered) 2 IBM 40Gb Hd's in Raid 0 (damn cheap forum not lettin me have my full signiture)

01-03-2002, 10:47 AM	#5
Sabre Cooling Neophyte Join Date: Jan 2002 Location: Abilene, Tx Posts: 5	He may be very busy but he is a lousy businessman, I don't know about anyone else but if I tell someone i'll do something in a certain time frame it gets done, so far i have no complaints with my business with these types of problems. And now that i have started looking in these forums i see that i should never have done any business with this sorry excuse for a business!(as it seems to happen all the time) How he stays in any kind of business without being sued all the time is a mystery, however it will be coming to that if he doesn't get off his a@$ and start delivering the products he sells. My recommendation for him would be to find a new line of work that he is more suited to I hear mcdonalds is hiring right now. __________________ Abit KG-7R AMD T-bird 1.4@1.6 WBK-38 w/delta38 fan 4 256Mb Crucial DDR(Registered) 2 IBM 40Gb Hd's in Raid 0 (damn cheap forum not lettin me have my full signiture)

01-02-2002, 06:03 PM	#2
Brad Thermophile Join Date: Oct 2001 Location: Nuu Zeeelin Posts: 3,175	we have all heard it before, ocwc sucks with shipping, nothing new at all

01-02-2002, 06:49 PM	#3
jaydee Put up or Shut Up Join Date: Dec 2001 Location: Spokane WA Posts: 6,506	Is there any reason why though? Shipping is the easy part!!!

01-02-2002, 06:57 PM	#4
Brad Thermophile Join Date: Oct 2001 Location: Nuu Zeeelin Posts: 3,175	chip is very busy, and I know he does go to lengths to test every product that walks out his door. Just send a high priorty email to chip everyday, he will sort it out eventually

01-03-2002, 04:56 PM	#6
Brad Thermophile Join Date: Oct 2001 Location: Nuu Zeeelin Posts: 3,175	yes, I'd send him a link to this post, that might stir him up a bit

01-03-2002, 06:01 PM	#7
vfrjim Cooling Neophyte Join Date: Jul 2001 Location: Rhode Island Posts: 77	Chip's Cell #'s are: 513.200.5623 513.271.9234 Leave a message, he usually returns calls.

01-03-2002, 08:17 PM	#8
BrianW Cooling Savant Join Date: Jun 2001 Location: Desert City in California Posts: 631	I had my own horror story with Chip that I won't get into right now. We shouldn't have to rely on a private forum to get cell phone numbers for a business contact. The phone numbers on his site have been disconnected for over 6 months. And I know it is not that the site has been neglected. He is constantly coming out with new products. If this were a local business he would be in more trouble. Being busy is not an excuse. It means you need to hire more help, or just get out of the business. I work in the customer service field, and have no idea how his business prospers. I see now on his site that he is getting out of the retail market. Yeah!!!!!! No more false promises or unanswered e-mails. Yet i tried to e-mail one of his new retailers over a month ago and have yet to get a response. More of the same.

01-03-2002, 08:43 PM	#9
Brad Thermophile Join Date: Oct 2001 Location: Nuu Zeeelin Posts: 3,175	yeah, I know, it is really piss poor.

01-11-2002, 05:19 PM	#10
icel0rd Cooling Savant Join Date: Jan 2002 Location: Where even the devil wont go Posts: 103	Well, looks like I need to find another place to get my res/pump from then. Thanks for the heads up. I really like some of his stuff too. Any recommendations for a nice, somewhat low profile, quiet, yet powerful enough pump? I only need to cool my T-bird 1100, and nothing else. Oh, and looks do count. I'm pimping out my machine and I dont want to put anything ugly in it. I have a large window in the side panel that exposes the inside. Thanks gang -Ice-

01-11-2002, 05:43 PM	#12
icel0rd Cooling Savant Join Date: Jan 2002 Location: Where even the devil wont go Posts: 103	Thanks. I will check them out. Now, if only I can get the k 4.1 waterblock from one of the German sites, I'd be set

01-11-2002, 10:47 PM	#13
Triton Cooling Neophyte Join Date: Nov 2001 Location: Union City, CA Posts: 78	Chip does catch a lot of flack. And I won't say the service hasn't been perfect for all. However, I did get my BI Extreme just like I was supposed to. And in a timely matter also. Lastly Chip has answered any question that I have emailed him.

01-13-2002, 06:20 PM	#16
Brad Thermophile Join Date: Oct 2001 Location: Nuu Zeeelin Posts: 3,175	the one at the top left looks cool, cause of it's plexi top with wings

01-13-2002, 07:51 PM	#17
H2o Cooling Neophyte Join Date: Jan 2002 Posts: 7	ive had nothing but great experiences from chip. On the site if you see that "Leave a Message, Powered by Live Person" off to the right of the site, i always send my emails through that, and i get a response almost the next day, if you goto the "contacts" page and email him using another email address i had failure in contacting him , i would reccomend using the "leave a msg" feature.

01-14-2002, 12:04 PM	#18
icel0rd Cooling Savant Join Date: Jan 2002 Location: Where even the devil wont go Posts: 103	I have tried to submit an order to that German site listed above by Assassin. I like the block that Brad pointed out as well. I'm not sure what the performance is like on it, but I'm pretty sure it is on par with the other well made blocks. I'm not sure how to handle the euro currency issue and the lack of credit card ordering option, so I used the google translator to translate my request to German and have them email me with instruction for payment. I guess I will wait and see how it goes. Ice

01-14-2002, 01:08 PM	#19
icel0rd Cooling Savant Join Date: Jan 2002 Location: Where even the devil wont go Posts: 103	Well, I got an order confirmation back in German. The google translation came back a little funny, but this was just an order confirmation with the details. I have no clue how I'm going to handle a COD for this. Check it out : B E S T Ä T I G U N G I H R E R B E S T E L L U N G Göttingen, den 14. Januar 2002 um 18:59:31 ------------------------------------------------------- Sehr geehrter Kunde, wir danken für Ihre Bestellung in unserem Online-Shop. Ihre Bestellung ist korrekt bei uns eingegangen. Bitte überprüfen Sie noch einmal alle Angaben. Da Sie per Nachnahme bestellt haben, bekommen Sie mit dieser Mail eine unverbindliche Auftrags- bestätigung. Bitte halten Sie den angegebenen Endbetrag zum Liefertermin bereit. Einige Artikelbezeichnungen werden verkürzt dargestellt ! ANZAHL ARTIKEL EINZEL EUR GESAMT EUR ------------------------------------------------------------------------------------------------------------------------ 1 cuplex (Vierloch-Halterung, Schlauchtüllen 10mm) 50.99 50.99 ------------------------------------------------------------------------------------------------------------------------ Artikel Insgesamt: 50.99 EUR Versandgebühren : 11 EUR ------------------------------------------------------------------------------------------------------------------------ Zu zahlender Betrag in EUR : 61.99 Zu zahlender Betrag in DM : 121.24 ------------------------------------------------------------------------------------------------------------------------ Darin enthaltene MwSt. in EUR : 9.92 Darin enthaltene MwSt. in DM : 19.40 Translated to: B E S T Ã "T I G U N G I H R E R B E S T E L L U N G GÃ¶ttingen, 14 January 2002 around 18:59:31 -------------------------------------------- Very honoured customer, we thank for your order in our on-line Shop. Their order was received correctly with us. Please you review again all data. Since you ordered by cash on delivery, get with these Mail a noncommittal order confirmation. Please you hold the indicated total amount ready to the date of delivery. Some article indications are very minimally represented! NUMBER of ARTICLES SINGLE EUR ENTIRELY EUR ------------------------------------------------------------------------------- 1 cuplex (four-hole mounting plate, SchlauchtÃ¼llen 10mm) 50,99 50,99 ------------------------------------------- articles altogether: 50,99 EUR VersandgebÃ¼hren: 11 EUR --------------------------------------------- Paying amount in EUR: 61.99 paying amount in DM: 121.24 ----------------------------------------------------------------- Therein contained VAT in EUR: 9.92 VAT in DM, contained in it: 19.40 Will I ever see this wonderful little hunk of copper? hmmmm... I would hope so. I think it would be much easier to make a German friend pay them the money and ask them to send me one.

01-14-2002, 05:08 PM	#20
Brad Thermophile Join Date: Oct 2001 Location: Nuu Zeeelin Posts: 3,175	they seem to know what they are talking about I can't see why ther wouldn't ship it

01-17-2002, 01:49 PM	#21
icel0rd Cooling Savant Join Date: Jan 2002 Location: Where even the devil wont go Posts: 103	Strangely enough, they will not ship it here. Here is the reply I got first of all I have to say you, that I'm very sorry, but we are not able to deliver the USA. Aqua-Computer is only delivering Europe. We are still searching for a distributor. The transfer for only one waterblock would be much to expensive. Sorry, Stephan Wille p.s.: If we find a distributor, we will inform you. Is there anyone who read this forum who is in Germany that can get me a block if I pay them ? I don't think I will be getting too far otherwise. I refuse to use another block !!!! Ice

01-17-2002, 02:57 PM	#22
Brad Thermophile Join Date: Oct 2001 Location: Nuu Zeeelin Posts: 3,175	why not tell them you will pay for shipping? or maybe you can find someone in germany, or another european country who will send it on to you.

01-17-2002, 03:05 PM	#23
icel0rd Cooling Savant Join Date: Jan 2002 Location: Where even the devil wont go Posts: 103	I was going to try that even though I figured they would have suggested the same thing. I just thought it might be easier to ask someone who is already out there to get one for me and I can pay them.

01-18-2002, 05:18 PM	#24
DigitalChaos Cooling Savant Join Date: Jan 2002 Location: Waukesha, Wi Posts: 698	i just ordered a black ice and some fittings from ocwc... and he got them out right away... i have no complaints about the company, and his email response time has been very timely

01-20-2002, 02:56 PM	#25
Brad Thermophile Join Date: Oct 2001 Location: Nuu Zeeelin Posts: 3,175	thats part of the thing with chip as well, half of the time he offers perfect shipping, half of the time you get nothing

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