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Unread 06-12-2002, 11:48 PM   #1
DarkEdge
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Default Directron & Maze 3 :(

I love DangerDen. There service and products are outstanding. This morning when I woke up though there was a pool of water in my case bottom and the comp was dead.

I bought my block from Directron along with 350 dollars of other items. A case, ide cables, power supply. So I threw away my receipt. Big deal what would I need to return out of that? Well they refused to replace the block, gave me attitude, and basiclly bent me over and gave it to me in the ass.

Now when I contact DangerDen they are more then happy to help. Even give me a choice of a new waterblock. Something I didn't expect or ask for. I just wanted to tell them my expierience with there reseller and make it aware to them.

So far my Radeon 8500 is dead. My Athlon 1.4 is dead. I found water in the sound card pci slot. I am assuming that is dead to. There goes my new audigy. Most likely my mother board is dead to. I prey to god it didn't short my hd's. Thats 2 30gig Barracuda 3's and 2 maxtor 40 gig's, and a maxtor 20 gig gone. Not to mention my new LiteOn 48x burner and my pioneer dvd drive. I doubt the short went up the ide channel.

I don't blame DangerDen for this. Its a risk you take when watercooling. My pump didn't fail, it was a leak in the top, that turned into a gaping hole when there was no more water in the system. Even if there was a crack in the top (There wasn't) its something you have to accpet. You can't water cool and expect nothing to happen. If that was true don't you think you would see Dell, Compaq, and other companies selling there computers with watercooled cpu's.

I don't know the point of my rant. I can't even remember what I'm typing. I'm so frustrated with this Directron company. I new there was a reason I never shopped there. I always shopped at AxionTech. Have been for 2 years. They just didn't have my case I wanted and didn't have the Maze3 yet. Not to mention there customer support is right up there with DangerDen. They keep records of your purchases, so if you don't have a reciept you can return the item. My best friend returned his mobo a year later without the reciept. They even gave him money back because the new motherboard he wanted was cheaper then the one he bought at that time.

Ok. To recap. Directron is evil. DangerDen makes great blocks, even after my little FIASCO. I still plan on doing water-cooling. This time around though it will be with a copper top.
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Unread 06-13-2002, 12:13 AM   #2
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Where in your block did the seal break? Around the barbs, or the oring?
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Unread 06-13-2002, 12:15 AM   #3
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That's BS. If fault was in the block, and you used due care in using the WC equipment, DDen is responsible. Directron may also be held responsible for selling a product that ruined your system. If you wanted to, I'm sure you could win a suit against either or both companies.
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Unread 06-13-2002, 12:29 AM   #4
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At either side. Was hard to tell. It had bubbled up from the heat. I assume the o-ring gave first, then the actual top.

As for the lawsuit part. I'm a layed back kind of guy. I take things in stride. I have had alot of things go wrong with my projects. Granted this is severe and I didn't want to get a new motherboard until serial ata, but oh well. This gives me a reson to try the intel p4 1.6a. I havn't used an intel chip since my Gigabyte440bx, and p2 400. To this day my favorite comp. (Its what I'm on now.)

My problem is not with DangerDen, its with Directron. If I can keep just one person from staying away from that company I'll be happy. Either way I reported them to the Better Business Bureau for the way I was treated. You should of heard the guy.

I'm a little more upset now. Final price to replace my system is $621 dollars from new egg. Heres the link. http://www.newegg.com/app/shoppingca...ubmit=SHIPPING

Other then moving my radeon up to 128 meg I'm not upgrading. True i'm buying intel this time at a faster clock, but my 1.4 did 1.65, and that was at stock voltage. It coulda been a great OC I think

Last edited by DarkEdge; 06-13-2002 at 12:47 AM.
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Unread 06-13-2002, 12:56 AM   #5
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lol, that sux you need to find out exactly how the system failed and take steps to prevent it from happening again.

if you get the 1.6a (wish there was a 1.6b ), you should be able to overclock the hell outta it; they typically do well over 2ghz.
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Unread 06-13-2002, 01:58 AM   #6
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was the pump and rad fan still going? the reason why i ask is if the pump failed, the block would eventually heat up enough to melt the top of it
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Unread 06-13-2002, 02:31 AM   #7
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Pump was off. Its wired to the psu via a relay. So when the cpu fried it cut off. I did turn the psu on after unhooling it from the mainboard and the pump was going full throtle like its suppose to.

Thats was my first thought, and the first thing I checked.
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Unread 06-13-2002, 06:48 AM   #8
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Sorry for your losses man... But one thing that I've learned a LONG time ago, was that you should make it your FIRST and foremost priority to COAT your cards and mobo with some sort of clear lacquer, enamel, etc.! That way, if anything spills, then you have no worry, but I would still be getting paper towels ASAP! It's a hassle, but worth it if it means you saving 100's of dollars in lost Hardware! I got some spray lacquer, sprayed a bunch in a beaker, then added some acetone to keep it from drying, then painted EVERYTHING with it. You can't even tell it's on there. Dried in like 10min under a lamp, and Bingo!

Good luck!
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Unread 06-13-2002, 09:31 AM   #9
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Yeah, I'm sorry DarkEdge, but it seems like you could have taken a few precautions to limit the damage.

I really feel for you though, it sucks nutz to loose a system, especially a nice one like yours.

I'm not clear that the problem was the waterblock. It seems to me that it's possible that you had another leak somewhere else, which dropped the water level to where the WB overheated THEN the WB seal cooked. The Maze 3 are tested to 80 psi before shipping, so I doubt that the leak started there.

As for Directron, I deal with them, but only because they're local to me. No problems yet. As for how they're handling your situation, seeing my remark above about the WB, you may be the one responsible for the system failure, and you probably didn't give them a satisfying answer as to what went wrong with the part that they sold you.

Theoretically, there is no way for a Maze 3 to fail by design, but it will fail if it's not mounted properly, or if it isn't given any coolant, all of which are the users responsability.

I want to say that maybe we should pressure test our rigs, before mounting them, the same way mechanics pressure test car radiators: it would help avoiding a disaster like this one. Live and learn.
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Unread 06-13-2002, 09:42 AM   #10
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Is there a statement of liability (or lack thereof) on Dangerden's site? I recall the Koolance cases leaking due to a design flaw and they replaced entire systems for people. That is a good bit different though; the entire system came preassembled I think and all the end user had to do was put their PC in the case.

In general, no warranty is expressed or implied for watercooling stuff. Hell even core-crushing heatsinks (that Zen radiator thing) don't warranty a damaged CPU. If they did, I would be all over Vantec for the POS 6027D that they sent me to review long ago (worst episode....ever!)
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Unread 06-13-2002, 11:23 AM   #11
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How long did you perform a leak test before actually running your rig with the electronics on? Is it possible that you cracked the top during mounting? It's all tough to say. I feel bad for anyone that losses a rig. But keep looking at other possibilities other than block failure, otherwise you may be doomed to repeat history.
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Unread 06-13-2002, 02:25 PM   #12
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I'm never going to say it wasn't possible that it was my fault. Anything could of happened. I have had stranger things happen. I had a duron core crack on me after it sat untouched and running almost 24/7 for 3-6 months.

I did a leak test for 2 days. No leaks. If there was a leak somewhere else that wouldn't explain the pool of water in my case. I checked the barb connections and they were not leaking. I had the maze 3 running for a week now. I was about to get rid of it to. I had bought a dehumidifier and was getting ready to use it as a chiller. I didn't want a poly top cause it could crack because of the cold.

Maybe I missed something. Beats the hell out of me. I'm honestly not that upset, just a little ticked about the guys attitude. Either he gets a lot of that and didn't care, or he was just having a bad day.

Anyways I have a spare Duron a friends loaning me to test my MB. If thats alive I'll keep that until I do some research on what motherboard/chipset to use for my 1.6a I want to get.
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Unread 06-13-2002, 02:36 PM   #13
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sorry about your loss DarkEdge

but i wish i knew what had happened to your system i to am a maze3 owner and thats my reason for wondering(may save me some money in the long run)
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Unread 06-13-2002, 02:43 PM   #14
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Well since I was asleep I can only speculate. On the long sides of the block the top bubble up. Not to much either, but when you have a 700gph pump it doesn't take much to pump your res bone dry.

The o-ring appeared to be intact, and was still in its groove no pysical damage. As for the hose barbs it wasnt leaking from them.
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Unread 06-13-2002, 03:11 PM   #15
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Weird. I have a Maze3 as well, and now I'm a little concerned. I've heard about other problems with the acrylic tops (instead of copper). Hopefully, those (and yours) are fluke occurances. Maybe if there are too many problems, and people report them, DD will do a recall or something.

Sorry about you're stuff dude.....but I like you're attitude.
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Unread 06-13-2002, 03:21 PM   #16
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It is probally just a fluke. Only problems I have seen with the maze 3's are the tops cracking. I think thats the main reason you can order them with copper tops now.
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Unread 06-13-2002, 03:40 PM   #17
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these new copper tops... how are they affixed? w/ O-ring and screws, or solder? I getting scared about my maze 3. Also, I just switched to P4, so I'm looking into WCing my new P4 chip. What to do? I don't think DDen offers copper top P4 maze3's...
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my pimpin' rig: ...previously poorly cooled...
486DX-2 66mhz @ 75mhz, 4Mb ram, shared, 256Mb hard drive
Onboard VGA, watercooled, of course
16-color monitor, labtec speakers, 28kbs USRobotics modem
Windows XP (think about it)
Maze 3, DDen GF3 block, Eheim 1250, econoline van HC, 1/2" hose w/ 5/8" fittings Comair 172mm fan
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Unread 06-13-2002, 05:07 PM   #18
DarkEdge
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I have no idea about the new tops. I just saw the info on there site.
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Unread 06-13-2002, 05:09 PM   #19
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All this speculation... DangerDen needs a new PR guy to set things straight.
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Unread 06-13-2002, 06:45 PM   #20
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yes you can get copper tops for the Maze3, in both the AMD and P4 flavors. im thinking they go on just like the clear tops (so they are removable, and not soldered).
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Unread 06-13-2002, 09:07 PM   #21
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Eeek. I think I would want soldered. If its just a bolt on top then its not really going to be anymore leak resistant. The only plus is to the fact that the top won't bubble up.
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Unread 06-13-2002, 09:40 PM   #22
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or crack...
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Unread 06-14-2002, 01:23 AM   #23
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All this bad fellings about clear top and o-rings, are totally misplaced, I have tested my tops at 3bars for 24h of air preasure on block under water and it didn't leaked, I have a lot more trouble with good top soldering, good design clear top and bolts with o-ring are 100% safe, I just don't believe that maze3 would leak at the o-ring, maybe at fittings that would somehow be screwed too little and there wasn't enough teflon tape on thread, that is the only way.
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Unread 06-14-2002, 01:29 AM   #24
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Well once again though it did not leak at the barbs. I ran it for a week and there were no leaks there. After briefly running water through it to attempt to see wtf happened the only place it was leaking was from the sides where the top bubbled up.

I agree this whole ordeal is unuasual. If I was awake at the time I would be able to tell you exactly what happend. I can only speculate though.

Dead Components Update: Motherboard IS dead. CPU is dead. Tested the sound card and its dead. My video card somehow IS working, at first it wasn't in my old p2-400. Put it in my fathers Dell though and it did. My seagate 30gigs are working, but my maxtor 40's won't pick up. I'm going to take them over sometime soon and see if its just my oldy comp.
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Unread 06-14-2002, 10:09 AM   #25
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The 700gph pump might be the source of what caused the problem. Because it's so powerfull, it might have started a leak.

I understand that you tested the system, but pressure testing is what you needed, I think.

You might be able to test your rig right now. Is the clear top still usefull, or did it melt? Can you put the block back together?
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