Must read info on Swiftech MCP600 pumps - Page 2

DJ_MIX · 04-27-2005, 03:28 PM

Quote:

Originally Posted by freeloadingbum

None of this has anything to do with why the part failed. The fact that the warranty is not transferable is "BULLSHIT". The fact that alot of companies hide behind this kind of bullshit doesn't make it right. Did the act of buying the pump on the forum cause it to fail? The early version of the pump has a known design flaw and therefore should be repaired regardless of warranty. At least that's what a company that stands behind their products would do.

The reason why I am going all the way out is because it was KNOWN to be a defective head assembly PERIOD.

I gave swiftech the serial # and even was going to ship my bad head to prove that it had a deisgn flaw. If I was my fault for breaking it I would take responsibilty and purchase their replacement head...

I'm not going to even buy another swifttech part ever and WOULD tell others to do the same.

PEOPLE HOLD ON TO YOUR RECEIPT BETTER YET INSIST on A nEW head NOW if you have the earlier MCP600 PUMPS...

satanicoo · 04-27-2005, 03:40 PM

Hold on, im sure this is still being discussed at swiftech.
Give them a break.

EDIT: is it on warranty yet?

MadHacker · 04-27-2005, 03:44 PM

Quote:

Originally Posted by satanicoo

Hold on, im sure this is still being discussed at swiftech.
Give them a break.

EDIT: is it on warranty yet?

from what was said it would apear that waranty will not be covered on the item known to be defective because he doesn't have a piece of paper that sais reciept...

JamesAvery22 · 04-27-2005, 04:19 PM

Quote:

Originally Posted by MadHacker

let see... Asus, Abit, Maxtor, Western Digital to name a few.
all of which i have RMA'd to in the past and not once have they asked for a reciept or any proof of purchase...
Sell it to your self and give yourself a reciept...
that is a proof of purchase... Legal.. yes...
moral... probobly not...

WD made me give a copy of a receipt to get an RMA #

Well sorry I shouldnt have said that no company allows it. Just all the ones that I've dealt with.

Quote:

Originally Posted by freeloadingbum

None of this has anything to do with why the part failed. The fact that the warranty is not transferable is "BULLSHIT". The fact that alot of companies hide behind this kind of bullshit doesn't make it right. Did the act of buying the pump on the forum cause it to fail? The early version of the pump has a known design flaw and therefore should be repaired regardless of warranty. At least that's what a company that stands behind their products would do.

Quote:

Originally Posted by MadHacker

from what was said it would apear that waranty will not be covered on the item known to be defective because he doesn't have a piece of paper that sais reciept...

the reason why a lot (

) of companies dont take products that were bought from a 3rd party is because there is no guarantee of what the 3rd party did with it. I could run an MCP600 dry and sell it on the forums. Regardless if the buyer has a receipt its not fair to have a manufacturer or retailer pay for something that wasnt used properly.
Sure that may not be the case here. But can you prove it? You cant even prove you bought it. If companies open their doors and waive all warranty restrictions it just invites those "immoral" people.

Yes the rev1. mcp600 had a known problem. Because of that the seller should either of dealt with that before selling it or the buyer should have been smart enough to not buy it.
Someone made a dumb decision, dont think Swifty should have to pay for it.

dima y · 04-27-2005, 04:27 PM

Oh and lets see, you by a used car and all of us suddenly the manufacturer discovers a flaw in that specific model. All you have to do is bring it back to ANY of thier dealerships and they will replace the part FREE of charge. see here

Government-Initiated Recalls and more importantly After-Warranty Assistance Programs

really its up to swiftech, they know that its a defect with the pump, they know that its not the users fault (dont BS me here about abusive use, its a known problem), Its up to them to decide whether to Honor the RMA or not. If they decide not to and do this to one too many people, word will start going around, and you cant stop that. You should know that better then anyone Bill. I know that you dont have to replace it as per your stated warranty, and that the user might have lied to you, but it doesnt change that you initially sold a defective product.

MadHacker · 04-27-2005, 04:50 PM

Quote:

Originally Posted by JamesAvery22

Yes the rev1. mcp600 had a known problem. Because of that the seller should either of dealt with that before selling it or the buyer should have been smart enough to not buy it.
Someone made a dumb decision, dont think Swifty should have to pay for it.

Someone was dumb enough to use a Ryton washer...
Weather dump is the right word... :shrug:
How many things have you purchased that you havn't check about on the net if they were good... rev1 had know problems to those that knew about it...
Some would think that if i were to buy something from swiftech you get quality...
People make mistakes... companies make mistakes...
When you make a mistake.. you own up to it and fix it...
swiftech should do the same... he bought a swiftech pump... not a piece of paper that sais reciept...

freeloadingbum · 04-27-2005, 05:03 PM

Quote:

Originally Posted by JamesAvery22

Someone made a dumb decision, dont think Swifty should have to pay for it.

I would expect the pump manufacturer to be paying for the replacement part, not swiftech.

scooterfl · 04-27-2005, 05:16 PM

funny thing is, the pump is working fine he had some tubing problems if yall check the OC'ers thread

MadHacker · 04-27-2005, 05:31 PM

Quote:

Originally Posted by scooterfl

funny thing is, the pump is working fine he had some tubing problems if yall check the OC'ers thread

I tried to check it earlier.. but our internet is kinda flaky at work.. so I could view it...
seems like DJ_MIX did some editing of his post so i can't exacly tell what was originaly said

JamesAvery22 · 04-27-2005, 05:39 PM

Quote:

Originally Posted by dima y

Oh and lets see, you by a used car and all of us suddenly the manufacturer discovers a flaw in that specific model. All you have to do is bring it back to ANY of thier dealerships and they will replace the part FREE of charge. see here

Government-Initiated Recalls and more importantly After-Warranty Assistance Programs
...

Comparing disk-brake failures to a computer water cooling pump failure seems alittle off. The majority of major recalls are serious safety issues. Bad safety belts, steering etc. If those fail someone dies.

MadHacker,
Yeah I see your point. Im a bad example though, I investigate almost everything I buy for a good period of time before I buy them. I did buy my mcp600 before the failures started to happen though.
But because its 3rd party, I agree with dima y, its up to swiftech if they feel like being warm and cuddly.

jaydee · 04-27-2005, 07:19 PM

LOL at this whole thread. Yeah, buy a pump known to be bad, get it and it's bad, blame the company because you just wasted money on it and then get pissed when the company tells you to piss off because your not the original purchaser.

You people saying Swiftech should pony up for parts an this are ****ed up... I can't think of to many products that a company would except an RMA that was bought 3 party with no recipt and out of warranty that is a year old. The pump is bad, buy a new one. If you can't affort it then quit buying shit you can't afford to replace.

freeloadingbum · 04-27-2005, 08:18 PM

Quote:

Originally Posted by jaydee116

LOL at this whole thread. Yeah, buy a pump known to be bad, get it and it's bad, blame the company because you just wasted money on it and then get pissed when the company tells you to piss off because your not the original purchaser.

You people saying Swiftech should pony up for parts an this are ****ed up... I can't think of to many products that a company would except an RMA that was bought 3 party with no recipt and out of warranty that is a year old. The pump is bad, buy a new one. If you can't affort it then quit buying shit you can't afford to replace.

How stupid are you? Just because you're too retarded to stick up for your rights as a consumer, doesn't mean everyone else shouldn't

Any company that won't warranty a product just because the product was resold is a bullshit company. Anybody that supports bullshit companies (like you) is an idiot.

The pump has a two year warranty and swiftech started selling it less than two years ago, making it impossible for the warranty to have expired. Secondly, the earlier version of the pump had a known design flaw and should be replaced regardless of the warranty.

It's because of ****ed up people like you that companies are able to get away with the bullshit that they do.

scooterfl · 04-27-2005, 08:41 PM

can I get a foo over here please lol...how in the hell is he going to RMA a working pump lol

DJ_MIX · 04-27-2005, 08:54 PM

Quote:

Originally Posted by scooterfl

can I get a foo over here please lol...how in the hell is he going to RMA a working pump lol

Pump does work for 60 mins then it stops...
I tried re-routing my tubing to be less restictive, thinking that was the problem..

It look like it help abit , but the problem came back...
I will post pics on the head tomorrow once I apart.

jaydee · 04-27-2005, 08:58 PM

Quote:

Originally Posted by freeloadingbum

How stupid are you? Just because you're too retarded to stick up for your rights as a consumer, doesn't mean everyone else shouldn't

Any company that won't warranty a product just because the product was resold is a bullshit company. Anybody that supports bullshit companies (like you) is an idiot.

The pump has a two year warranty and swiftech started selling it less than two years ago, making it impossible for the warranty to have expired. Secondly, the earlier version of the pump had a known design flaw and should be replaced regardless of the warranty.

It's because of ****ed up people like you that companies are able to get away with the bullshit that they do.

Bull shit. If you want the company to back your purchase from them then buy the product new from them. Don't buy a used part and expect the company to back you. You have zero rights as a consumer if you don't buy the product NEW.

So what companies do I support that are a bull shit company? Swiftech? LOL... Know who you are talking about before talking. You sir are the idiot here.

scooterfl · 04-27-2005, 08:59 PM

Quote:

Originally Posted by DJ_MIX

Pump does work for 60 mins then it stops...
I tried re-routing my tubing to be less restictive, thinking that was the problem..

It look like it help abit , but the problem came back...
I will post pics on the head tomorrow once I apart.

Sorry, I misunderstood, my bad

jaydee · 04-27-2005, 09:02 PM

Quote:

Originally Posted by freeloadingbum

How stupid are you? Just because you're too retarded to stick up for your rights as a consumer, doesn't mean everyone else shouldn't

Any company that won't warranty a product just because the product was resold is a bullshit company. Anybody that supports bullshit companies (like you) is an idiot.

The pump has a two year warranty and swiftech started selling it less than two years ago, making it impossible for the warranty to have expired. Secondly, the earlier version of the pump had a known design flaw and should be replaced regardless of the warranty.

It's because of ****ed up people like you that companies are able to get away with the bullshit that they do.

Also Mr. Know it all:

Quote:

Originally Posted by unregistered

Warranty
Our products are guaranteed for 12 months from the date of delivery to the final user against defects in materials or workmanship. During this period, they will be repaired or have parts replaced provided that: (I) the product is returned to the agent from which it was purchased; (II) the product has been purchased by the end user and not used for hire purposes; (III) the product has not been misused, handled carelessly, or other than in accordance with any instructions provided with respect to its use.

dj has no warranty rights as he did not purchase the pump from Swiftech or a distributor,
and I will not reward a 'customer' jerking around with the RMA system

people who buy used parts should expect a used part, no more

What part of that says 2 years?

freeloadingbum · 04-27-2005, 09:40 PM

Quote:

Originally Posted by jaydee116

Also Mr. Know it all:What part of that says 2 years?

http://www.swiftnets.com/Media/8-15-03-2.htm

" Maintenance free brushless motor, with 2 year warranty *"

That Part!

AngryAlpaca · 04-27-2005, 09:50 PM

Abit also requires a reciept, else they charge. So does ATi. So does Samsung. All stores require receipts. I've only dealt with one company that didn't require one, ncix.com, and that's because they keep track of all their dealings electronically.

Like was said before, you have NO idea what the previous user did to it. Threatening to not buy from them doesn't seem like it'd matter - you didn't in the first place.

freeloadingbum · 04-27-2005, 09:51 PM

Quote:

Originally Posted by jaydee116

So what companies do I support that are a bull shit company? Swiftech? LOL... Know who you are talking about before talking. You sir are the idiot here.

As long as swiftech won't stand behind their products instead of hiding behind their warranty policy, they're bullshit.

jaydee · 04-27-2005, 09:53 PM

Quote:

Originally Posted by freeloadingbum

As long as swiftech won't stand behind their products instead of hiding behind their warranty policy, they're bullshit.

Ok, so every company in the world is bull shit. I got it.

jaydee · 04-27-2005, 10:00 PM

Quote:

Originally Posted by freeloadingbum

http://www.swiftnets.com/Media/8-15-03-2.htm

" Maintenance free brushless motor, with 2 year warranty *"

That Part!

Looks like it says the motor has a 2 year warranty? Says nothing about the rest of it...

scooterfl · 04-27-2005, 10:01 PM

FLB: keyword motor

edit: jd beat me to it

MadHacker · 04-27-2005, 10:28 PM

Quote:

Originally Posted by jaydee116

Bull shit. If you want the company to back your purchase from them then buy the product new from them. Don't buy a used part and expect the company to back you. You have zero rights as a consumer if you don't buy the product NEW.

So what companies do I support that are a bull shit company? Swiftech? LOL... Know who you are talking about before talking. You sir are the idiot here.

Most companies I have dealt with don't care where I have purchased it from... or when I purchased it... if a product like a Motherboard or Hardrive has only been manufactured in the last year or so and has a 3 year warranty… then what is the issue.. the product is under warranty…
In the past I was able to check via serial number on Western Digital’s website if a drive was still under warranty… when or by whom the drive was originally purchased was not an issue…
Only the fact that the drive or motherboard was under warranty…
I think Swiftech’s approach is a little bit extreme… there is no doubt by the age of the pump that the pump is still under its warranty period…
When I mentioned this to my wife… she laughed… Is the cost of the replacement part coming out of BillA’s own product... Why does he care so much and make such large waves over such a small, minor issue?

jaydee · 04-27-2005, 10:51 PM

Quote:

Originally Posted by MadHacker

Is the cost of the replacement part coming out of BillA’s own product... Why does he care so much and make such large waves over such a small, minor issue?

Of course it is. Do you think parts, shipping and employee's time are free for Swiftech?

04-27-2005, 03:40 PM	#27
satanicoo Cooling Savant Join Date: Nov 2002 Location: portugal Posts: 635	Hold on, im sure this is still being discussed at swiftech. Give them a break. EDIT: is it on warranty yet? __________________ back.

04-27-2005, 05:16 PM	#33
scooterfl Cooling Neophyte Join Date: Jul 2004 Location: FL Posts: 83	funny thing is, the pump is working fine he had some tubing problems if yall check the OC'ers thread __________________

04-27-2005, 08:41 PM	#38
scooterfl Cooling Neophyte Join Date: Jul 2004 Location: FL Posts: 83	can I get a foo over here please lol...how in the hell is he going to RMA a working pump lol __________________

04-27-2005, 10:01 PM	#48
scooterfl Cooling Neophyte Join Date: Jul 2004 Location: FL Posts: 83	FLB: keyword motor edit: jd beat me to it __________________

04-27-2005, 04:27 PM	#30
dima y Cooling Savant Join Date: Nov 2002 Location: palo alto, CA Posts: 164	Oh and lets see, you by a used car and all of us suddenly the manufacturer discovers a flaw in that specific model. All you have to do is bring it back to ANY of thier dealerships and they will replace the part FREE of charge. see here Government-Initiated Recalls and more importantly After-Warranty Assistance Programs really its up to swiftech, they know that its a defect with the pump, they know that its not the users fault (dont BS me here about abusive use, its a known problem), Its up to them to decide whether to Honor the RMA or not. If they decide not to and do this to one too many people, word will start going around, and you cant stop that. You should know that better then anyone Bill. I know that you dont have to replace it as per your stated warranty, and that the user might have lied to you, but it doesnt change that you initially sold a defective product.

04-27-2005, 07:19 PM	#36
jaydee Put up or Shut Up Join Date: Dec 2001 Location: Spokane WA Posts: 6,506	LOL at this whole thread. Yeah, buy a pump known to be bad, get it and it's bad, blame the company because you just wasted money on it and then get pissed when the company tells you to piss off because your not the original purchaser. You people saying Swiftech should pony up for parts an this are ****ed up... I can't think of to many products that a company would except an RMA that was bought 3 party with no recipt and out of warranty that is a year old. The pump is bad, buy a new one. If you can't affort it then quit buying shit you can't afford to replace.

04-27-2005, 09:50 PM	#44
AngryAlpaca Cooling Savant Join Date: Jan 2004 Location: Alberta Posts: 631	Abit also requires a reciept, else they charge. So does ATi. So does Samsung. All stores require receipts. I've only dealt with one company that didn't require one, ncix.com, and that's because they keep track of all their dealings electronically. Like was said before, you have NO idea what the previous user did to it. Threatening to not buy from them doesn't seem like it'd matter - you didn't in the first place.

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