Must read info on Swiftech MCP600 pumps

[MadHacker]

Originally Posted by jaydee116

Of course it is. Do you think parts, shipping and employee's time are free for Swiftech?

that is the expense of running a business...
RMA is part of any repitable company's expenses and are factored in on the original cost of the part

[jaydee]

Originally Posted by MadHacker

that is the expense of running a business...
RMA is part of any repitable company's expenses and are factored in on the original cost of the part

And your point is? Any RMA is still taken from their overall profits.

[JamesAvery22]

Originally Posted by AngryAlpaca

Threatening to not buy from them doesn't seem like it'd matter - you didn't in the first place.

lol had to laugh at that.


You guys dont forget, Swiftech doesnt even sell these any more. Bill only knows if they even have any of the "rev2" heads left laying around. If Swiftech was still selling these and advertising then I could see them just turning a blind eye on the 3rd party thing. But its an out of warranty discontinued product.

[Twill]

Now, I dont know much, and I don't have enough of a reputation here to throw around, but just some thoughts to add.

Our products are guaranteed for 12 months from the date of delivery to the final user against defects in materials or workmanship. During this period, they will be repaired or have parts replaced provided that: (I) the product is returned to the agent from which it was purchased; (II) the product has been purchased by the end user and not used for hire purposes; (III) the product has not been misused, handled carelessly, or other than in accordance with any instructions provided with respect to its use.

Now, isn't this guy the "final user" and shouldn't he just have to return it to the original store, and it certainly wasnt used for hire purposes.

No where in there does it say anything about "original purchaser" or "with proof of purchase"

As for companies that take things back without reciept, REI does...even with no record in the computers...but all you will get is instore credit.

Now, I would agree with those that say that a company shouldnt warranty parts bought 2nd hand, but this isnt about a part that was potentially damaged because of misuse. If it is indeed the faulty part design, it would be a faulty part no matter who owns it and thus is free of the problem of 2nd or 1st hand, no?

Didn't the original post say that the person just needed to talk to BillA about replacing a defective part...neither the post, nor warranty expressly states the need for a reciept, one would assume that if you have a broken part in your hand that someone bought a pump which had a faulty design, and thus is proof of purchase in some twisted manner :shrug:

Anyway, just some thoughts.

Hope that everyone calms down a bit, it's just a pump after all...and if the pump was bought 2nd hand, I would assume that the purchaser got a discount, so a $20 part just cuts into that discount a bit if that's the way he has to go.

have a good night folks

Twill

[Angry_Steel]

I have some dead power supplies, fans, etc if your interested in pursuing some more warranties with companies, Ill sell them to you rock bottom.

If you want a warranty for anything thats worth the paper its written on then buy it new from the manufacturer or a approved retailer. That goes for just about everything I can think of. As far as your Car analogy goes, that has to do with companies issuing recalls for saftey reasons, not so much for compliance as it is to limit liability, you dont see people with used cars getting free parts from the manufacturers to upgrade with.

Just accept it and think a little next time you go to make a purchase, time is money, for the time it took you to complain and condemn in here, you could have been working and already had the money for a new pump.

[jman1310]

best buy is another retailer that accepts returns with no receipt
they also have a 30 day return policy but are very flexible about it

ciruit city however will only return with receipt and in 30 day period
i tried returning an item in original shrink wrap (not opened) about 33 days later and even the store manager said no way

well guess where i bought my new HDTV, DVD player, and VCR a month later?

happy customers pay big dividends in the end
i'm quite suprised by Billa's reaction - expected better
granted there could be other factors involved but a short explaination of those factors might make the customer feel better than sticking to the fine print

[Marci]

lets see... Asus, Abit, Maxtor, Western Digital to name a few.
all of which i have RMA'd to in the past and not once have they asked for a reciept or any proof of purchase...

And they're all manufacturers. Swiftech are not the manufacturer of the MCP600. DJ_MIX should go straight to the manufacturer if he doesn't have a receipt.

None of this has anything to do with why the part failed. The fact that the warranty is not transferable is "BULLSHIT". The fact that alot of companies hide behind this kind of bullshit doesn't make it right. Did the act of buying the pump on the forum cause it to fail? The early version of the pump has a known design flaw and therefore should be repaired regardless of warranty.

Yes, by the company that MAKES that product, not by a company that resells a product. Speak to the manufacturer. And grow up whilst you're at it.

" Maintenance free brushless motor, with 2 year warranty *"

That Part!

Eaxctly - on the MOTOR - not the whole pump. Swiftech don't make the motor, they don't make the pump. Speak to the company that MAKES the pump.

Most companies I have dealt with don't care where I have purchased it from... or when I purchased it... if a product like a Motherboard or Hardrive has only been manufactured in the last year or so and has a 3 year warranty… then what is the issue.. the product is under warranty…
In the past I was able to check via serial number on Western Digital’s website if a drive was still under warranty… when or by whom the drive was originally purchased was not an issue…
Only the fact that the drive or motherboard was under warranty…

OK.... you go to a shop - Bob's PC Store - and buy a Western Digital Harddrive. It dies. You take it back to Fred's PC Store and say "this WD HardDrive is dead and has a 3 year warranty, I bought it last week. Replace it please". They'll tell you to f*** off. You didn't buy it from them. If you want that kind of service, take it to where you bought it along with your receipt, or contact WesternDigital directly.

The place you bought it from, or the manufacturer. Swiftech are neither in this case.

Is the cost of the replacement part coming out of BillA’s own product... Why does he care so much and make such large waves over such a small, minor issue?

I think you'll find Bill isn't making the waves. Swiftech's company policy is the factor here. And that's the same as any other company's policy when it comes to reselling/OEM-ing a product. 12 month warranty on proof of purchase. After that, speak to the manufacture. It's the other dribbling ****wits in this thread who are making the waves due to their own misunderstanding and lack of willingness to understand that Swiftech didn't make that pump. They effectively purchased it, slapped a sticker on it, sold it. They didn't choose the parts within the pump. Their responsibility is to people who purchased it directly from them and that responsibility lasts 12 months. After warranty has expired you can use the "fit for purpose" argument... but only with THE MANUFACTURER.

[Marci]

Altho I have to admit, Swiftech are kinda lining themselves up for this at the moment as they don't appear to have any terms of sale on their website defining RMA policies and suchlike... ie: like THIS. Our customers have to tick 2 boxes on 2 separate pages in our check out to digital acknowledge that they have read, understand and accept those terms before finalising a purchase from ourselves. This gives us complete protection from fools like the above...

Note this section.... note "the seller" is predefined as Over-Clock UK Ltd earlier in the ToS...

5. Warranty and Liability
5.1 The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller. Except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, Section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, Common Law or otherwise are excluded and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.
5.2 In the case of manufacturers who operate direct product support and returns procedures, the purchaser accepts an obligation to process their claim directly through the manufacturer of the product in question.
5.3 All goods, whether retail boxed are otherwise, are opened at O-CuK so that the appropriate warranty sticker / code number can be added to the item. This does not constitute goods as used, and is common practice for Online Stores and Independant Traders who do not operate barcode scanning / logging systems.
5.4 All Warrantees are between the buyer and the seller. Should the buyer pass the goods onto another party, the warranty is not carried. The 3rd party must return the goods to their seller, who has their warranty with O-CuK. Manufacturers warranty remains in effect with either party. Our contract is purely between ourselves and the original customer who purchased the goods from O-CuK.
5.5 O-CuK cannot be held responsible for any damage caused as a result of the use of any products purchased thru this site, whether that product be faulty or otherwise. The use of items sold at this site is entirely at the Buyer's risk. All liability is absolved.

[DJ_MIX]

LEt'S say the pump is returned to orignal owner , that has the receipt

would that in fact give the 1st owner warrenty rights ?
I may have to contact the orignal owner to resolve this silly issue, that in fact was caused by swiftech failure to be fair on a know defect head unit.

[Marci]

No, it was caused by the MANUFACTURER's component having a defect. Not Swiftech's. Yes, Swiftech's obligation is solely with the person that bought it off them in the first place, within 12 months of the purchase date, with proof of purchase. After 12 months, the person who originally purchased it would still have to go back to the MANUFACTURER to have problem solved under warranty without proof of purchase, or would have to pay for the replacement part if persuing thru swiftech (At Swiftech's RMA Management's discretion obviously).

However, don't go basing your decisions off MY terms of sale as they aren't Swiftech's terms of sale.

[DJ_MIX]

Originally Posted by Marci

No, it was caused by the MANUFACTURER's component having a defect. Not Swiftech's. Yes, Swiftech's obligation is solely with the person that bought it off them in the first place, within 12 months of the purchase date, with proof of purchase. After 12 months, the person who originally purchased it would still have to go back to the MANUFACTURER to have problem solved under warranty without proof of purchase, or would have to pay for the replacement part if persuing thru swiftech (At Swiftech's RMA Management's discretion obviously).

However, don't go basing your decisions off MY terms of sale as they aren't Swiftech's terms of sale.

who is the manufacuter ? because swiftech has not help me in any way.

[Butcher]

The only times I've RMAed without receipt are with manufacturers - expecting a reseller to pick up the tab for a pump you might not even have bought off them is pretty weak you know.

[Butcher]

Originally Posted by DJ_MIX

who is the manufacuter ? because swiftech has not help me in any way.

Panworld I believe.

[Marci]

http://www.panworldamericas.com/id1.html although I'd aproach them with a tad more humility and dignity than you've displayed in this thread. Treat others as you expect to be treated. Unleash a load of abuse at them and you'll just get the same back again.

[jaydee]

Originally Posted by jman1310

best buy is another retailer that accepts returns with no receipt

Not the one's in my State.

[BillA]

what a load of nonsense
the pump has a 2 yr warranty, as noted -> to the purchaser (yes Marci, not well worded)
we replace these all the time with no fuss (see post #17, continues today)
- but dj started out by throwing rocks (about a 'known problem' ?), then by threatening (not to purchase, lol - AA), lying as to being the purchaser, etc.

no favors here with that behavior
pump heads cost $20, cheap lesson

BTW, the PanWorld warranty is one year; so it is in any case 'out of warranty' wrt them

[pHaestus]

I sold an XFX 6600GT card to a forum member a while back. It died, I refunded the money and am dealing with the RMA myself. Why does this become Swiftech's problem?

[DJ_MIX]

When I first contacted you guys about the problem I was not rude, infact you customer service was good..
They told me the problem and said I need a new head and would send it out.

Then I got a email form the rep once more requiring me to send you where I bought it.

here's my emails.

Hello Paul,

Please don’t send back pump head. We need to have a copy of the receipt to know if you’re MCP600 pump is under warranty if not, we have the MCP600 pump head available for $20 plus shipping. Please advise.



Regards,

Michelle



Swiftech Inc.,

1703 E. 28th St.,

Signal Hill, CA 90755

T. (562) 595-8009

F. (562) 595-8769



www.swiftnets.com



-----Original Message-----
From: Paul Miranda [mailto:dj_mix@hotmail.com]
Sent: Tuesday, April 26, 2005 4:54 PM
To: Michelle Monasterio
Subject: RE: MCP600 Water Pump Acting strange



I bought this a while ago atleast 1 year agao.. I will have to look for my receipt..

I can mail you the pump head if you like.. I open it up and notice the washer (bearing has made a grove in the assembly).

Can I send you pics of the pump with the serial # ? the pump head assembly ?





>From: "Michelle Monasterio" <michelle@swiftnets.com>

>To: "Paul Miranda" <dj_mix@hotmail.com>

>Subject: RE: MCP600 Water Pump Acting strange

>Date: Tue, 26 Apr 2005 14:27:13 -0700

>

>Hello Paul,

>Before we send you the pump head replacement, please let me know where

>you got it (maybe that Swiftech Reseller have the pump head replacement

>in stock) or email me a scanned copy of the invoice. Thanks!

>

>Regards,

>Michelle

>

>Swiftech Inc.,

>1703 E. 28th St.,

>Signal Hill, CA 90755

>T. (562) 595-8009

>F. (562) 595-8769

>

>www.swiftnets.com <http://www.swiftnets.com/>

>

>-----Original Message-----

>From: Paul Miranda [mailto:dj_mix@hotmail.com]

>Sent: Tuesday, April 26, 2005 11:27 AM

>To: Michelle Monasterio

>Subject: RE: MCP600 Water Pump Acting strange

>

>Michelle, thank you for contacting me back so quickly

>

>ADRESS EDIT

> >From: "Michelle Monasterio" <michelle@swiftnets.com>

> >To: "paul miranda" <dj_mix@hotmail.com>

> >Subject: RE: MCP600 Water Pump Acting strange

> >Date: Tue, 26 Apr 2005 10:07:34 -0700

> >

> >Hello Paul,

> >You may just need a MCP600 pump head replacement, please email your

> >shipping address and telephone number. Thanks in advance.

> >

> >Regards,

> >Michelle

> >

> >Swiftech Inc.,

> >1703 E. 28th St.,

> >Signal Hill, CA 90755

> >T. (562) 595-8009

> >F. (562) 595-8769

> >

> >www.swiftnets.com <http://www.swiftnets.com/>

> >

> >-----Original Message-----

> >From: paul miranda [mailto:dj_mix@hotmail.com]

> >Sent: Monday, April 25, 2005 4:47 PM

> >To: Michelle Monasterio

> >Subject: MCP600 Water Pump Acting strange

> >

> >Hi, I have a swiftech MCP600 PUMP and it works fine for about 30 - 60

> >mins ... (pumps at full speed)

> >

> >Any time after 60 mins or so The pump will throttle down .. ( I can

>hear

> >the pump whine a bit and pump noise changes)

> >

> >

> >When running fine my cpu temps are great 38 - 41 cpu

> >when the pump throttles down it will shoot up to 60 degrees...

> >

> >I have tried using different configurations of my power supply molex...

>

> >

> >by itself, connected with another device etc...

> >

> >my serial # XXXXX

> >

> >any advice would be great .

> >Paul

BTW , unregistered
If you PM when I send you a private message I would have not posted this here instead PM back.

[JamesAvery22]

Originally Posted by jaydee116

Not the one's in my State.

Was about to say the same thing. Every best buy in VA Ive had to deal with demand a receipt or copy of a receipt inorder to deal with any form of warranty. Same with circuit city.

[Arivaldo]

Lol... I just want to show a post.
Talking about C-Systems MAG pump, BillA boasted of that.

Originally Posted by unregistered

you have cited instances of a known problem, from mfgn - not design
so the failure rate is ? . . . . . . . . .
and since that problem in known, and fixed, then the failure rate is ? . . . . . .

you will buy whoever's BS you prefer
you have no technical basis for your 'problems'
look for the absolute newest product with the most extravagant claims
de gustibus non disputatus (sp no doubt)

Mutatis mutandis modus operandi

[jman1310]

Originally Posted by JamesAvery22

Was about to say the same thing. Every best buy in VA Ive had to deal with demand a receipt or copy of a receipt inorder to deal with any form of warranty. Same with circuit city.

well here (IN) and in IL i have never had any problems with returns at best buy
i may only get store credit after 30 days or w/ no receipt but they always accept returns

[JSimmons]

I think DJ has to choose from one of these two options:

1) Pay for the new head (if you can indeed find one) and stop whining over a discontinued product that nobody can/will meet the warranty on.

2) Scrap the pump and buy something else (there must be a good reason your old pump has been discontinued). I hear the new MAG pumps are promising. My D4 is quiet and has been running 24/7 for the last month or so. Eheim makes really good pumps too.

[MadHacker]

Originally Posted by JSimmons

...(there must be a good reason your old pump has been discontinued)...

Why were they discontinued? :shrug:
I have 2 of them myself and they work great...

[bobkoure]

I'm not sure they actually are discontinued by the manufacturer - just no longer distributed by Swiftech. As I remember, there was a problem with thrust bearings (washer?) which should have never gotten through mfgr testing and q/c. BillA had commented that it cost Swiftech a good deal or time and money to set things straight - and, although he never said so in so many words, I got the impression that the mfgr was less helpful than it could have been in all this. IMHO any of these (something missed in testing, missed in q/c, or unhelpfulness to a distributor) is a perfectly good reason to look a distributor to look for a new source.
Maybe check with Cooltechnica - I think they might still handle this pump...?

[DJ_MIX]

Just to keep you posted, and would like to thank swiftech, especially BillA for working with me with my current issue with my pump...

Thanks Guys, I look forward to Swiftech's latest products ...
even might consider getting another pump mcp350 for my next project