SNAP 4000 accounts reset after battery reseat
 

I have a SNAP 4000 that has sat dormant for a year. I needed to reset the IP settings to bring it back to life on our DHCP network. I followed the reset steps starting with the clear IP settings, restarted and found nothing in my DHCP logs. I then did the clear all settings options, reset and did nothing. I then opened the case and popped out the bio battery let it set and then put it all back together and powered it on. It then pulled an IP and I was able to get to the main page, However, any login or password that I tried did not work. I tried the last know admin password, nothing, then I tried all the defaults, nothing. I then read somewhere that the battery keeps all account information, which I would have saw that earlier, Does anyone have a suggestion on my next step. Is there a another default login and password in the event this happens?

Can anyone help me?
Thanks

Re: SNAP 4000 accounts reset after battery reseat
 

You will need to use assist to locate and do the intial setup. If you do not have it let me know. It normally comes with the OS updaters.

Re: SNAP 4000 accounts reset after battery reseat
 

When I got mine from ebay it was already configured, He didnt reset it before he sent it. I unplugged , pulled the battery and then held in the power button for 10 seconds, then replaced the battery and plugged the unit back in and turned it on. I was then able to use Assist to set the unit up like it was brand new.

Shane

Re: SNAP 4000 accounts reset after battery reseat
 

Using the Assist program that came on the install cd, i sees the server but has a ? mark over the server icon, and the initial setup button is grayed out. I also downloaded the the 4.0 upgrade and used its version of assist.exe and I can click the initial setup button, when i enter the requested information and it connects to the snap server, is prompts for an Administrator Verify. I try the new password i just set, nothing, i tried my olds ones, nothing, is there a default? Then i get a unable to connect to server. ?????

Re: SNAP 4000 accounts reset after battery reseat
 

When you reset to factory you cleared the password. Default user: admin, PW: none/blank.

Re: SNAP 4000 accounts reset after battery reseat
 

Ive tried all these with blank passwords : Admin, admin, Administrators, administrator, Root, root, Supervisor, supervisior. Still prompting for a login and password. Here is some extra info, SNAP 4000, SWV 3.4.790 HWV 2.0.1

Its almost like its losts it accounts passwords file

Re: SNAP 4000 accounts reset after battery reseat
 

Did you try the battery pull as i suggested?

Re: SNAP 4000 accounts reset after battery reseat
 

Yes, unpluged, pulled battery, held power button in for more than 10sec. Whats funny is that the SNAP server's name has been reset. so it must be doing something right, but just not letting anyone in.

Re: SNAP 4000 accounts reset after battery reseat
 

huray, i went through all the reset button procedures and used Administrator w/ blank password and im up and fly, thanks all for your help. :drool:

Re: SNAP 4000 accounts reset after battery reseat
 

We are good, what can i say.

Re: SNAP 4000 accounts reset after battery reseat
 

See my other post about your ego :D

Re: SNAP 4000 accounts reset after battery reseat
 

No No No

Me and David are good

:D

Re: SNAP 4000 accounts reset after battery reseat
 

You mean David and I... :D

Re: SNAP 4000 accounts reset after battery reseat
 

David, you and I

:P

Me and david are the original though :D

Re: SNAP 4000 accounts reset after battery reseat
 

Don't mind him. Nobody understands Engligh English. ;)

Shane

Re: SNAP 4000 accounts reset after battery reseat
 

I wasn't trying to muscle in, I was just correcting your grammar...but thanks for including me anyway :D

Re: SNAP 4000 accounts reset after battery reseat
 

I was on this forum betore any of you :p

Re: SNAP 4000 accounts reset after battery reseat
 

Lets put this to rest, Forum has a NO Personal Attacks Policy.
I do not want to exercise my privileges (moderator/admin). I get know pleasure in that.

We can still have fun.......

Re: SNAP 4000 accounts reset after battery reseat
 

Why does david have to spoil our fun?

:P


Hallis... Oh, and when was your first Snap Post?? *cough* Was that 2006? :P

Re: SNAP 4000 accounts reset after battery reseat
 

There might be one back from when i got that origonal Meridian unit from Joe. I owned the server that started it all. muahahaha

Shane