Snap 2200 Help Please
 

I have a Snap Server 2200, currently with two 160GB drives set in RAID1, but due to the software limits it only shows them as approximately 128GB. I just recently upgraded from an 80GB drive so right now the drives have no data on them.

I have read in other posts that with the correct software/bios versions I could use these drives and even larger to their full potential. I have contacted Seagate, but have not gotten any replies. How do I get the updates so that I can use larger drives and what are the limits of the 2200? Thank you.

Model: 2000 Series
Software: 3.4.790 (US)
Hardware: 2.0.4
Server #: 808xxx
BIOS: 3.4.758

Re: Snap 2200 Help Please
 

Read the FAQ's

Overland Storage now owns the Snap name. I do not know if they are releasing any snapos firmware/software.

Re: Snap 2200 Help Please
 

Thank you. I checked their site and did not see any downloads even after I signed in. It appears you have to have a valid service agreement to get any kind of support from them.

Re: Snap 2200 Help Please
 

You use to beable to contact support via email and politely request the older v3 and they would send you a link so you could download it.

Re: Snap 2200 Help Please
 

I will give that a try, thank you for your help.

Re: Snap 2200 Help Please
 

Here is their reply:

Dear Valued Customer,

Overland provides technical support for a limited time following the
product's date of shipment, During this time period Overland provides
technical support for Snap Servers via telephone and email, free of charge.
Complimentary software support may range from 90 to 180 days depending on
your product.

The information you have submitted indicates that your product is beyond its
complimentary support period.

For further information on your support options, please contact Overland
Customer Service Monday - Friday (except holidays) at one of the numbers
listed below or email OSSquote@overlandstorage.com.

Re: Snap 2200 Help Please
 

Since I can not get the software upgrade needed from the vendor. Is there a way to install another operating system on the 2200 so that I can use larger drives with it?

Re: Snap 2200 Help Please
 

No one has done it. Some have found the files searching torrents.

There were a few that talked to the sales dept and asked the question "Why should I pay for support that ie EOL and you no longer support?" The sales gave out the link and access to the latest v4. This has only happened a couple of times.

You could always find a newer one to up date your old one then sell it off.

Re: Snap 2200 Help Please
 

Thank you. I was able to find v3.4.805 using th torrents. I appreciate your patience with me. Now for a silly question. I have installed v3.4.805, what do I need to do so that it will see the drives as 160GB, I tried formatting and it still sees them as 128GB.

Re: Snap 2200 Help Please
 

Nevermind, I found the command "co de format 10000 /reinit" in a previous post and it worked great. Thank you for all of your help.